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Approved Questions (185)
How can I connect my FIG iPod to my HP laptop and update software?
Best Script: Did you download the Beat Music Player app to see if it connected after you plugged it in?
Why is my phone's touch screen not working after a factory reset?
Best Script: If you'd like, you can go down to Avenue J if it's close to you, and you can check to see if they have it.
When will the SMS service on my phone be fixed?
Best Script: No, Monday 100% it will be fixed. You're going to wake up after Sunday, and it will be fixed.
What can I do about a flimsy phone case that keeps falling off?
Best Script: If you can have them contact us on either customer service or through ______.
What can I do if my phone cannot be updated and I need a loaner phone?
Best Script: Yes, text me your address right now. We'll send you a loaner phone today, okay?
Why can't I open text messages after a software update?
Best Script: Go into your settings. Scroll down to app update. Check for updates.
Why is my second line unreachable and how can I check compatibility with my service provider?
Best Script: If you would like to change to our service, no problem. You would just need to get some information from your current phone service. You would need yo...
How can I transfer my service and number from Verizon to Fig?
Best Script: So if there is an issue, it's going to come over like a porting error. So after, like, 24 hours, if the SIM card doesn't start working, just call back...
What should I do if my camera is not connecting and the selfie option is missing?
Best Script: Okay, so first let's try to restart the camera app, can you go into your settings?
What can I do if the camera app is missing after a repair?
Best Script: We can provide you a loaner phone. Of course, we can transfer your contacts at least so you can have your contact list on the loaner phone.
How can I fix issues with the Waves on Weather app and messages after account changes?
Best Script: Okay, so you wanted to add more data to your account? Yes. All right, you're all set. So after 5 to 10 minutes, you just turn your phone off and turn ...
How long will it take to repair my phone waiting for parts?
Best Script: What we can do is we can check to see if we have any refurbished shells. Did you want to try that?
Why is my battery draining quickly after replacement?
Best Script: Can you go into your messages? Yes. And then top right corner, three dots. Yeah. And click Show Archive Messages.
How can I improve call quality and ensure texts go through indoors?
Best Script: You're all set. I'll confirm the message when you send it.
How do I return a damaged phone for replacement and retrieve contacts?
Best Script: The right address is 4306 13th Avenue. That's the right address, yes. That one that I got? The label that you got for 4306 13th Avenue? That's correct...
How can I get a new phone after losing the current one and ensure the phone number is retained?
Best Script: So, once you, what you can do is you can come into one of the Fig stores to get the phone and the SIM card or you can order a flight from the SIM card...
How can I get my phone shell repaired under warranty and is there a store in Lakewood?
Best Script: We'll be able to replace the shell completely on the phone.
How do I fix the Waze app not functioning properly on my phone?
Best Script: Okay, go to settings in your phone, please. Go to settings. Go to apps and notifications. Okay, I'm now in settings. Okay. Go to apps and notification...
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