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FAQ Document: Question-answer pairs will be extracted and added to clusters
Call Transcription: Will be analyzed to extract questions and answers

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Supported formats: TXT, JSON, MD, PDF, DOC, DOCX (max 16MB)
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Tips for Better Results

FAQ Documents

Format your FAQ with clear question-answer pairs. Use markers like "Q:" and "A:" or numbered questions. These will be added to the appropriate clusters with semantic matching.

Call Transcriptions

Upload call transcriptions to extract customer questions and operator answers. The AI will categorize them into the correct clusters.

Text Format

Plain text (TXT) and Markdown (MD) files work best. Ensure files are UTF-8 encoded.