Content Moderation
Approved Questions (185)
Customer is inquiring about the status of an email regarding a receipt and credit card statement for a phone purchase.
Best Script: I'm going to respond to your email right now just to let you know that we have everything that we need, and you sent everything correctly, and we're g...
Why am I receiving notifications about Doris Feet and restrictions affecting my message delivery?
Best Script: Can you go into your settings? And then go to apps and notifications? And then you're going to go to see all apps. And then you're going to go to the ...
The customer is experiencing issues with MMS messages not downloading and problems with the call log interface.
Best Script: You're most likely experiencing the message app problem that a lot of our customers are having. And that problem is gonna be solved by the message app...
How do I fix issues with sending or receiving text messages?
Best Script: Okay, go to settings in your phone please. Once in settings, please go to apps and notifications. Once in apps and notifications, go to see all apps. ...
What is the status of my business phone repair?
Best Script: Yes, we have the motherboard ready, and once it's ready, we'll be calling you, okay?
Why is the software update for my phone delayed and can I get a refund for the issues caused?
Best Script: Would you like to provide me an email? I'm going to send you a link with our terms and conditions so you can read what is and what is not.
How do I resolve call forwarding issues to an Israeli number?
Best Script: In this situation, I have to ask you first. You're doing the call forwarding. You're dialing star 21, then the whole number where the calls are going ...
Is my order ready for pickup and how much do I need to pay?
Best Script: Yes, it's ready. It's ready. It is $75.
Customer inquiring about the availability of products for pickup in store
Best Script: Yes, so we do have them in store, but if you were to purchase them, they would be for retail and not for wholesale.
How do I fix Waze not turning on and enable audio for Android Auto?
Best Script: Please, that will be very helpful. Let me tell you what I did. I went to Android Auto, to Settings, Connected Devices, Android Auto, right? I scrolled...
What are my repair options for a phone with a non-working charging port and camera issues?
Best Script: Right. Okay, so, so technically, let's say we do that, and then we could always come back to do the other stuff, like, does it, does it not make sense...
How can I get help with placing calls and receiving texts while in Israel?
Best Script: I'm going to keep your number and I'm going to put you in touch with a person in Israel that can fix your phone so he can take a look at your phone, o...
Why am I receiving a notification about DuraSpeed restrictions affecting my message delivery?
Best Script: Can you go into your settings? And then go to apps and notifications. And then you go to see all apps. And then you're going to go to the top right co...
Is there an EU model available for the fake mini flip phone?
Best Script: Yes, you can order it through the website fakecoaster.com.
The customer is experiencing issues with sending text messages, where texts disappear after pressing send and do not show as read.
Best Script: We are aware of it and we're working on it. And then I have another issue that I have a text message and I keep clicking on it and it doesn't say that...
The customer is experiencing issues with their WiFi connection and needs assistance with resolving it.
Best Script: To reset the network, go to System, then Settings, and select Reset. If that doesn't work, we may need to reflash the device.
How do I resolve issues with call forwarding to a new number while traveling?
Best Script: So after you press start 21, put in the new number, you press call and it should be reported that the number has been able to be reported.
How do I fix installation failures when updating my phone software?
Best Script: No problem, alright? Have a great day.
How can I install the Vonage Business App on a new user's computer?
Best Script: If you go to an online OnAge portal, you will be having an option for the chat support. So once you go to the OnAge app online, you'll be having the o...