Content Moderation
Approved Questions (185)
How can I send my phone for repair if it's not charging?
Best Script: Sure, no problem. You ready? Alright. 4306. 13th Avenue. Brooklyn, New York. 11219. Is this the zip code? Yes, this is the code. And you're going to i...
Is the repair for my device covered under warranty and how much will it cost?
Best Script: If you can get us some sort of receipt of like the purchase date, then we can make sure that that's free and under warranty. Because if you purchase i...
What should I do if I'm experiencing an issue with the Waze app after a software update?
Best Script: You can look up for it as Fig Core liquid silicone case.
How can I fix message delivery issues and Do Not Disturb settings after a recent update?
Best Script: We are releasing a new update by tomorrow and Sunday, and that's most of the issues.
The customer is concerned about a bulging battery and its impact on the phone's functionality.
Best Script: Yes, if the battery is bulging, you should take the battery out. Stop using that battery, and we can send you a new battery. Or if you're close to any...
What are the features and prices of the Fig Phone?
Best Script: Yes. And the same thing is when I'm going to Europe, I take a UK SIM card and insert and it's going to work.
What can I do about my battery dying unexpectedly and the glitch in the battery percentage display?
Best Script: So when you come, if you are not able to get help, go ahead and give me a call while you're there.
How do I transfer files from my old phone to my new phone?
Best Script: So when you click export, right, it's going to be in the files. So once you plug the phone into the computer, you'll be able to copy them from the pho...
How long will it take to receive a return label after notifying about the cancellation of a phone?
Best Script: When you get the label, you have to print it and you have to send it back. You print it, you stick it at the box and send it back.
How do I resolve video playback issues after a software update?
Best Script: If it says video playback is disabled, that is going to be a software issue. So our devs are working on a solution to this problem. Sometimes the phon...
How do I fix slow performance and message delivery issues in the Fig Messenger app?
Best Script: So what we're going to do is I'm going to have you go into the settings. And you're going to go to Apps and Notifications. And then you're going to go...
How do I fix data connectivity issues affecting call recording and music playback?
Best Script: If the wave and the weather are both not working, that means that your phone ran out of data. Both of those need data to function, so you just call up...
How do I send my phone in for repair if the earpiece is not working?
Best Script: What I can do is I can send you a link to an email address so that you can choose to deposit down and pull out your information so we can send you a l...
Customer inquired about adding data to their plan due to being out of data.
Best Script: Okay. So the payment has been successful. You will receive an extra gig of data. Give it about 10 minutes and then restart your phone, and then the da...
What should I do if the touch screen on my phone is not working?
Best Script: If the phone has been purchased for more than two months then she will have to pay for any repairs that are needed. But it's under a month. Yeah, so i...
What should I do if my phone shuts off and goes to a loading screen despite having sufficient battery?
Best Script: I need you to send me an email to info.stateclosure.com with your name, your phone number, and your address. Okay? I will be sending you a label so yo...
What should I do if I did not receive a battery after a phone repair?
Best Script: Okay. So we got your information. We're going to send you a new battery to the address you just gave us.
How can I upgrade my data plan and inquire about my account information?
Best Script: I can do it for you. But do you have any... Okay, yeah, so I can do it, but it will turn off your line for about 30 minutes, okay?
Why is the Waze app not working and when will it be fixed?
Best Script: Yes, so once the update comes out, you'll be able to download, re-download the Waze and that will have everything working again.