Content Moderation
Approved Questions (185)
Where is my order for a phone cover and case?
Best Script: It's shipped out today, you'll be getting it in one to two days.
What should I do if my repaired phone still has issues?
Best Script: Yes, of course. Yes? Yes. I'll be there in the next ten minutes, okay?
How do I add more data to my plan?
Best Script: Okay, the data was added. This should be working in a matter of five to 15 minutes, okay?
Why can't I receive MMS messages after a software update?
Best Script: Yes. Once my data resets, which it should reset soon, I think in a day or two, then everything should start working again.
How do I fix issues with creating playlists in my music app?
Best Script: Sure. Do you have like an error message and it's like a ladybug upside down? Yeah. Okay. So can you go into your settings of your phone? Yes. And then...
How do I get a refund for a returned loaner phone?
Best Script: Okay, I see it here. I'm going to go ahead and I'm going to refund the process, okay? And that's it. You should give it one or two business days and y...
What should I do if I'm having issues with receiving picture texts?
Best Script: And then you're going to go to the top right corner, there's three little dots, click on that and click show systems.
Is there a place in Flatbush to bring a Fig phone for hinge repair?
Best Script: Currently, Flatbush does not have the ability to fix any phones right now. So, you'd have to either come to the Williamsburg or Borough Park location.
What should I do if my phone won't turn on and might be water damaged?
Best Script: Your name, your phone number, the description of what exactly is wrong with your phone, and your email.
Can I return my Beats Fig MP3 player for a refund if it doesn't work with my Mac?
Best Script: Yeah. Once we receive it, then we'll be able to issue the refund.
Why is the Google Play Store using excessive data and my messaging app not working?
Best Script: Yes, we are aware of that situation and we're currently working very hard to make an update on that situation, okay?
What should I do if my Waze and messaging apps are freezing after an update?
Best Script: Yes, so there is an update that's supposed to be coming out today to fix these issues. If you want to get your Waze sooner, you can always come down t...
Why am I seeing unexpected tax charges on my phone purchase, and can ordering online avoid them?
Best Script: I'm going to call Jay, I'm going to ask him to clarify what's going on here, and then I'm going to ask him to call you back, okay?
The customer is experiencing an issue with their music app crashing and unable to open it.
Best Script: Okay, can you go into your settings? Yes. Go to apps and notifications. So, settings, apps and notifications, yes. And down in there, you're going to ...
Can I get a refund for my phone if messaging is not working?
Best Script: I can only give you a refund if you purchase it directly through us, okay?
What should I do if messages are not coming in and Waze is not working on my Fig phone?
Best Script: I want you to wait until the update comes, okay? There is a big, big update coming this weekend. Wait until the update comes and all those issues may ...
What can I do if texting issues persist despite previous assurances?
Best Script: You may have to send the phone to us for one time, okay? We will refund your phone. That means that it's going to install a new purchase system and if...
How can I help a friend who is locked out of their phone and having trouble with the reset code?
Best Script: Okay, does everyone have a SIM card inside now, correct? I have a SIM card inside, yes.
Are there any updates on the messaging app and Android Auto?
Best Script: No, so for the messaging and the Android Auto, the update hasn't come out yet. We finally got more of like a solid time frame, and that's going to be ...