Content Moderation
Approved Questions (185)
The customer's phone screen goes blank randomly for extended periods of time.
Best Script: In order to get your phone repaired, you would need to send your phone into the Borough Park, New York location.
The customer is experiencing issues with Bluetooth connectivity, gallery app crashes, and Android Auto not working.
Best Script: Okay, you have the last update, actually, so you don't need an update.
How do I check for updates to fix issues with Waze and Android Auto?
Best Script: So I should see on my phone a pop-up of an update to be done? Yes.
What should I do if my phone screen is not functional after a fall?
Best Script: I'm going to send a message right now. If I have an answer today, I will be letting you know today and yes, we will be in touch.
What should I do if my phone's screen is not displaying anything?
Best Script: You need to send me an email to info at figkosher.com. With your name, your phone number, your address. And I will also need a picture of the receipt,...
What features do AirPods have regarding noise cancellation and phone calls?
Best Script: If you wanted to play your music, as long as you connect them, if you connect the AirPods to your phone, once you play music, it'll play through your ...
What should I do if I am having hearing issues during calls?
Best Script: You will have to pick up a loaner phone in our monthly location. Once you have the loaner phone from the monthly location, you can call me. I will sen...
What are my options for repairing or replacing my water-damaged phone?
Best Script: You would send your phone in, and we would see how far the water got. If the water got into the motherboard and the shell, we would then switch out th...
What should I do if my phone is not functioning properly with apps closing unexpectedly?
Best Script: I'm going to save your number, okay? I'm going to make you a ticket. When you come, let us know and we will take care of you, okay?
How can I get a new phone due to a motherboard issue after sending my phone for repair?
Best Script: I'm trying to get you a new phone. But I need some things before. I need you to pick up the phone from Safestell, first of all. Once you have your pho...
How to successfully set up call forwarding for an Israeli number while still in the U.S.?
Best Script: After you press star 21 and put in the new number, you press call, and it should record the number if it's able to be forwarded.
Can my daughter-in-law pick up a refurbished phone and pay from outside if she can't find parking?
Best Script: Yes, you're all set. It's ready.
The customer is having trouble with the BeatBlock software not recognizing their device.
Best Script: You can either uninstall the app and reinstall it again, okay? Or try to change the wires.
How to switch from a T-Mobile SIM card to a Fig SIM card and understand the billing differences?
Best Script: If you have a T-Mobile number, we can transfer that same number onto the new SIM card.
The customer is experiencing missing videos and issues with the selfie camera on their phone.
Best Script: I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
What are my repair options for a phone with non-working vibration?
Best Script: If maybe out of warranty, I would say double check with them and see. But there is a repair person there, so you can go there and let them know about ...
Can my phone be fixed today if it's not charging?
Best Script: If you do come in today to the Borough Park location or the Williamsburg location, do you retain them coming in?
The customer is experiencing issues with messaging and is unsure how to install an update.
Best Script: On app updates, you would click it and then you would click check for updates and you would see a list of updates that are there for each app. And the...
The customer is inquiring about a free repair for a phone that broke before the warranty period but is being told they must pay for the repair.
Best Script: In order for us to do that, I need to find the email saying that yes, you will be getting a free repair, okay? So please, allow me a few minutes.