Moderation - Admin

What are the differences between the Fig Flip 2 Pro and Fig Core phones, specifically regarding apps and compatibility with SIM cards?

💻 Apps & Software Product Information 2x asked 1 variants 17 scripts 4d5f1f5c_recording-3687897639.txt

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Customer needs a phone number from their repaired phone before picking it up.

🏪 Store & Service Order Pickup 2x asked 1 variants 9 scripts 3c3e2492_recording-3687894131 (1).txt

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Can my phone be fixed today if it's not charging?

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts 97bea10b_recording-3688557365.txt

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The customer is experiencing issues with messaging and is unsure how to install an update.

💻 Apps & Software Software Updates 2x asked 1 variants 14 scripts f5f56c76_recording-3688218444.txt

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The customer is having trouble making a call.

📞 Calls & Voice Can't Make Calls 11x asked 10 variants 50 scripts 31967873_recording-3687877607.txt

Best Script: Question: What should I do if I am unable to make calls while in London? Answer: Script: I understand that you need assistance making calls while in...

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What are the store hours and contact information for customer service and repairs?

❓ General Inquiry Service Questions 3x asked 0 variants 0 scripts dea810a9_recording-3687835058.txt

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The customer is inquiring about a free repair for a phone that broke before the warranty period but is being told they must pay for the repair.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts a01eee0f_recording-3687906555.txt

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What should I do if I'm having problems with the messaging app?

📱 Device Issues Messaging Apps 5x asked 4 variants 40 scripts b94e8dae_recording-3687861057.txt

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The customer is experiencing poor call quality and connection issues.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts 245f72b7_recording-3688096666.txt

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How can I stop a pop-up notification from appearing on my phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 36c73b4d_recording-3687868864.txt

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How do I fix issues with sending or receiving picture texts and voice notes after a software update?

💬 Messaging MMS & Media Messages 7x asked 0 variants 0 scripts f1247583_recording-3688403963.txt

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The customer is experiencing issues with the Fig Core phone, including problems with Google Maps and Waze cutting off directions, inability to delete songs from the music player, and issues with scheduled messages.

💻 Apps & Software Settings Issues 2x asked 1 variants 16 scripts 2c59385c_recording-3687874117.txt

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Customer is frustrated about the delay in the repair of their Fig phone, which broke at the hinge.

📱 Device Issues Physical Damage 4x asked 3 variants 11 scripts 4dc4b688_recording-3688375380.txt

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Is my phone ready for pickup after repair?

🏪 Store & Service Device Repair 22x asked 0 variants 0 scripts c400f024_recording-3687893269.txt

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The customer is experiencing delays in receiving messages.

💬 Messaging SMS Text Messages 8x asked 7 variants 55 scripts 5067d444_recording-3687902291.txt

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Is there an update on the new Gorilla Quest phone and can I exchange my non-touch phone for a Fig Mini?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts 659514a5_recording-3688693948.txt

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The customer is experiencing issues with group messages causing the phone to jam and not send or receive messages properly.

💬 Messaging Group Messages 2x asked 0 variants 0 scripts 23d50a53_recording-3688360370.txt

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Why is there a large data issue on my account despite not using my phone much?

🌐 Data & Internet Slow Data 1x asked 0 variants 0 scripts 7c3fafdb_recording-3688708014.txt

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