Content Moderation
Rejected Questions (213)
What options do I have to purchase a phone and have it delivered or picked up?
Best Script: No problem. Have a nice day.
The GPS functionality on the Fig phone is not working properly.
Best Script: Can you open your weather app to see if it is refreshing?
What is the status of the phone sent for repair and how much will it cost to ship it back?
Best Script: So you said it's not a box? Excuse me? With a... Okay, so it's like above a mailer. Okay, let me check, all right? Give me one second, please.
Customer is inquiring about the features and options available for the Fig Core phone they purchased.
Best Script: You can take the texting off.
Why is my phone using a large amount of data after an update?
Best Script: Okay, so can you go to settings in the phone?
The customer's phone is not working with their carrier due to IMEI issues.
Best Script: It's going to be 3-5-6. 0-8-0. 0-9-8. 0-4-1.
The customer is inquiring about the status of their phone repair and also asking about purchasing a new phone.
Best Script: Yes, it's easy.
The customer lost important data and contacts from their phone and is concerned about the reliability of the device.
Best Script: I'm going to call you through this number. On Sunday?
The customer is unable to use Android Auto with their phone.
Best Script: Oké, laat me je helpen. Ik ga iets proberen dat ik nog niet heb geprobeerd. Dus ga naar Settings op je telefoon, als je dat niet hebt.
The customer is inquiring about making a payment with cash and the requirements for using a card.
Best Script: You can call him. You can ask him. You can grab his card information. I mean, you're not going to do anything with it. Then call me, and I will get it...
The Moovit app crashes after an update and is no longer supported.
Best Script: So, besides the clearing storage, which you already tried, there's actually nothing that we can do with the Moovit app, since we don't really have con...
Customer needs assistance with getting their phone fixed and has not received responses to previous communications.
Why is my text message showing 'initializing' and not sending?
Best Script: Yes. Thank you so much. I'm glad that you saved me a trip and time, too.
The customer is unable to make calls while in London after arriving, despite trying various troubleshooting steps.
Best Script: In London, you can, oh, yes, what we have to do is we have to change the AMI, okay? Once you're there, we have to change the AMI. We have to put the t...
How to correct a shipping label mistake in the app?
Best Script: So I should save this? It says use as return address this address. I should do that, right? Yeah, update address.
How do I handle updates on my new Fig phone and what are the data requirements for using Android Auto?
Best Script: Uh, no, no, not for now. Wait a little bit, wait a few hours. There's going to be a big update. That update, you should do it.
Customer is experiencing issues with a blacked out screen and dropping calls on their phone.
Best Script: You can send your phone in, once we get it up to about one to three days to fix, we can send it back to day shipping, get it optional to be, you would...
The customer is inquiring about a phone that was sent via messenger and is upset because there is no record of it being received.
Best Script: I'm going to tell her, look, we don't see the phone anywhere around. We always give a ticket. If the messenger didn't get a ticket, that's because he ...