Moderation - Admin

The customer is inquiring about the repair process for a broken phone hinge and whether the damage can be fixed.

📱 Device Issues Physical Damage 2x asked 1 variants 14 scripts 99d6b2b9_recording-3679320100.txt

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The customer is having trouble loading a payment method in the RaftConv app.

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 20806507_recording-3674461298.txt

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The customer is having trouble restoring messages from one phone to another.

💻 Apps & Software Settings Issues 2x asked 1 variants 19 scripts a3abcaab_recording-3666845430.txt

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The call recording feature is not functioning correctly.

💻 Apps & Software Settings Issues 1x asked 0 variants 12 scripts 3c31c56b_recording-3678482380.txt

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Customer inquired about the credit card used for a previous purchase and transaction details.

💳 Account & Billing Bill Questions 1x asked 0 variants 9 scripts a93c980e_recording-3651682780.txt

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The customer is not receiving any text messages after updating the messenger app.

💬 Messaging SMS Text Messages 2x asked 1 variants 6 scripts a2d80948_recording-3660601997.txt

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The phone screen shuts down and hangs up during calls, and there are issues with text messaging and connecting to a computer.

📱 Device Issues Screen & Display 1x asked 0 variants 6 scripts 403d21ca_recording-3663956770.txt

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The battery drains quickly and the phone freezes frequently.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 7b1c444e_recording-3679051663.txt

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The phone does not turn on and is stuck on the logo screen.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 0d0b721f_recording-3661974373.txt

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Why are the Waze and Google Maps apps not working on the Fig Core phone?

💻 Apps & Software Settings Issues 2x asked 1 variants 9 scripts dff3d5cc_recording-3651722336.txt

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The customer is unable to access their messaging app after it was disabled and is seeking assistance to recover it.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 75efeff1_recording-3675823555.txt

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The customer is not receiving half of their messages, causing problems.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 4628c8b8_recording-3659341344.txt

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The customer is experiencing automatic message backups and issues with sending and receiving texts.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts c9c39ef7_recording-3669525685.txt

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The customer is experiencing microphone problems with their phone and is inquiring about a potential fix or replacement.

📱 Device Issues Audio & Sound 9x asked 8 variants 40 scripts 2dde3777_recording-3660284946.txt

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Customer is waiting for a callback regarding a promo code.

💳 Account & Billing Plan Changes 1x asked 0 variants 1 scripts 8b41bbc6_recording-3669174434.txt

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How can I pay for the repair and return shipping of my phone?

🏪 Store & Service Device Repair 1x asked 0 variants 8 scripts 8d09540b_recording-3668098877.txt

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The customer is experiencing issues with their loaner phone not having text messaging capabilities and needs a new loaner phone while their original phone is being repaired.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 945d9d1c_recording-3675437409.txt

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The customer is experiencing issues with phone calls cutting out and problems with typing on the keypad.

📱 Device Issues Audio & Sound 1x asked 0 variants 7 scripts a004ede5_recording-3657198555.txt

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Why is my son not receiving text messages from my phone number?

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 75b8a399_recording-3659293459.txt

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What is wrong with the phone that was recently serviced, and why is it not holding a battery charge?

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 5ddda4fe_recording-3671106392.txt

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Pending Questions (1618)