Content Moderation
Rejected Questions (213)
The customer is not receiving text messages from others.
Best Script: Now just turn your phone off and turn it back on and you should be good to go.
The call recording feature is not functioning correctly.
Best Script: Yeah, it's going to be in your settings of your phone. There's an option for backup and restore, and there you can export your messages.
The battery drains quickly and the phone freezes frequently.
Best Script: If you go into settings, and there's an option that says storage there and it tells you like how much storage is left on your phone.
Where is my phone that was given for repair?
Best Script: Okay, so this is an old ticket, 6569. Yes. Okay. Okay. Okay. We'll go ahead and we'll send it today to Florida. We have your Florida address.
Why is my daughter's picture text not working?
Best Script: Yes, very good. So starting today, she'll be able to have more data?
How to reset a forgotten password on the phone?
Best Script: It's going to be VSNDavid lowercase. So I'm going to say, put your password. 5- B-I No, 5. Oh, sorry. D and then the number, the number five. Yeah. Ye...
How can I install Waze on my new phone?
Best Script: Sure, you go into your settings. And you're going to go to system. Yes, system, sorry, system update. And then check for updates.
The customer is experiencing issues with the phone's battery draining quickly and problems with charging.
Best Script: To use Waze, turn on device location. It says which uses Google's location service, so I say okay to that. Then it says tap continue and tap allow whi...
The customer is experiencing issues with sound quality and background noise on their phone.
Best Script: You can look it up what I buy? No, it's going to be in your settings. If you go to settings, you go to about phone.
The customer is having issues receiving an email related to their account.
Best Script: You see the, the, the label looks good? Everything, the address? Big phones, Kaylee Mandelot has that.
The customer is inquiring about purchasing a phone case and its availability for shipping.
Best Script: No problem. Have a good day.
How can I set up a new phone plan and pick up the SIM card?
Best Script: Just put the no SIM card for day 22, and we'll be in the front for you, okay?
How can I get a Fig phone with Waze in the UK?
Best Script: Sure, I can give you his number. Give me one second, please. All right, so the number is plus 444, 7444, 605934. Yes, and this is who, Mr. Lev? Yes, t...
The customer is experiencing issues with their contacts being incorrectly grouped under one name and not receiving alerts for incoming text messages.
Best Script: Alright, so let's go into your settings. Yep, settings and settings. Yep. Then apps and notifications. Apps and notifications. Yep. And then you're go...
Can I have my repaired phone shipped back to me?
Best Script: Can I just move your address to 4812 West 28th Street, is that Minneapolis? Yep, and then 55416. 55416, okay, yes, great. Alright, you're all set.
Why is my system update failing to install?
Best Script: You can go into your settings. And then go to app update. Scroll to the bottom, and you should see app update. Check for updates, or change logs, or e...
The phone is not turning on despite showing a full charge.
Best Script: You ship it with either USPS, UPS, FedEx.