Moderation - Admin

The customer is experiencing issues with the Waze app crashing and wants to know how to restore it after accidentally deleting it.

💻 Apps & Software App Crashes 1x asked 0 variants 4 scripts 2336c8ed_recording-3676610979.txt

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The phone app keeps stopping after receiving a text message.

💻 Apps & Software App Crashes 1x asked 0 variants 2 scripts 58aeb019_recording-3662663283.txt

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Is there a way to fix water damage on my phone without replacing the whole screen?

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts 24da7701_recording-3667531552.txt

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Customer inquired about the status of their phone repair and how long it would take.

🏪 Store & Service Device Repair 3x asked 0 variants 0 scripts d1a9930a_recording-3651715549.txt

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How can I retrieve the password for a phone that has forgotten its pen?

📱 Device Issues Buttons & Controls 1x asked 0 variants 0 scripts c51d3cd2_recording-3670411418.txt

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The customer is having trouble reinstalling the Waze app after it was removed and is concerned about losing data during a factory reset.

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 706fb77a_recording-3664171350.txt

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The earpiece of the phone is not working well, causing low sound during calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts ed69c30f_recording-3675285519.txt

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The customer is experiencing issues with data and MMS messages not loading unless connected to Wi-Fi.

🌐 Data & Internet No Data Connection 2x asked 0 variants 0 scripts 05f8e8e9_recording-3678080429.txt

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The customer is having trouble accessing their account due to a password issue.

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 1b5434a4_recording-3662598503.txt

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The customer is experiencing an error message when using the music app.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 54eb4bb5_recording-3661151064.txt

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The customer is unable to use T9 predictive text and cannot receive picture messages.

💬 Messaging Messaging Apps 1x asked 0 variants 4 scripts a2555bf8_recording-3670953895.txt

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How can I port out my number and what are my account details?

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 3444d496_recording-3651659609.txt

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The customer is unable to use Waze and send/receive MMS despite having added data to their plan.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts c6ce0fee_recording-3652033744.txt

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What will it cost to repair my phone and will I lose my data?

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts c0cf9323_recording-3670560431.txt

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The messaging app is not functioning after a recent update, causing the phone to freeze.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 4335a7e5_recording-3674476955.txt

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How can I return my phone and what is the process for getting a refund?

🏪 Store & Service Device Repair 1x asked 0 variants 11 scripts ec991808_recording-3675731314.txt

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The customer is experiencing issues with phone configuration and service compatibility.

📱 Device Issues Buttons & Controls 3x asked 2 variants 8 scripts 3dd09971_recording-3677250260.txt

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The customer wants to set up a repair for their phone due to a cracked hinge and a non-working screen.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 1968284f_recording-3656027365.txt

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Customer inquiring about the status of a replacement phone and tracking information after returning a defective device.

🏪 Store & Service Device Repair 2x asked 1 variants 5 scripts a634eb58_recording-3664544904.txt

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The customer is waiting for a software update to receive calls from restricted numbers.

💻 Apps & Software Software Updates 1x asked 0 variants 6 scripts 4787cbf9_recording-3680268028.txt

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Pending Questions (1618)