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Approved Questions (185)
What can I do if my new phone dies while charging and I need a replacement or loaner phone?
Best Script: So what we can do is we can send you a loaner phone. So you'd have to put down a down payment for the loaner phone that you'd get back once we get bac...
Where can I bring my phone for repair if I am locked out due to a forgotten password?
Best Script: Yes, so we'll have to send the phone in. The process we have to do with your phone is called flashing, and it's when we reinstall the software on your...
What should I do if my phone is not charging properly after a repair?
Best Script: We send you a label. You go to UPS office with the printed label, and you drop the phone in, and that's it.
What should I do if I did not receive the Android Oreo update on my phone?
Best Script: Go into your settings and then go to About Phone. I need the custom bill number and your IMEI number.
What should I do if I'm having problems sending text messages and installing a new app?
Best Script: You have the Android Auto version.
Customer forgot the code to unlock their phone and needs assistance to regain access.
Best Script: 3-6-D as in David 0 C as in Charles 5 5.
Does visual voicemail work on the Fig Phone and why is the customer receiving text messages from Verizon related to it?
Best Script: Visual voicemail is an option in the phone settings. Let me pull it up. Call settings, voicemail, and visual voicemail. And then it says activating. Y...
Why is my phone service disconnected despite making a payment?
Best Script: Just tell them that you spoke with the Borough Park location and that you need a new SIM card.
The phone keeps shutting off randomly and flashing the FIG logo.
Best Script: We have to take a look at the phone, okay? You can send it to us so we can fix it. We will take a whole look at it and please let me give you the addr...
How can I get rid of unread text message notifications when there are no unread messages?
Best Script: Um, yeah, so you go into your messages. And then you go into the top right corner, the three dots. You click show archive messages.
How to transfer an existing phone number to a new service plan?
Best Script: If you want to transfer, you would just need to get your account number and your transfer pin from your carrier, and then you'd be able to transfer ov...
Why is my phone camera not functioning and showing a connection error?
Best Script: Once in settings, go to apps and notifications.
Why am I unable to receive picture texts and contact cards?
Best Script: Yes, you'd definitely be able to do that.
Why are the weather app and GPS not updating properly on my phone?
Best Script: If your Weather app isn't updating and your GPS, well, your Waste is not working as well, it's most likely your data. Do your messages work, like your...
What should I do if the touchscreen stopped working and the battery is losing power?
Best Script: You ship it in to the Borough Park location with all your information, so your first name, last name, email address, and contact number, and then what...
Which phone is more durable and what phone case should I buy for the Fig Flip 2?
Best Script: The silicone, the new silicone cases are great. And if you want something stronger, then you have the shockproof leather cases.
Why can't I send a text message with the password?
Best Script: You need to put the SIM card in the phone.
How does the durability and quality of the new phone model compare to the previous one, and what phone cases are recommended?
Best Script: If it says Fig Flip 2, that's for the bigger phone? That's correct. I can buy it for that phone.
Can I get a loaner phone while waiting for a replacement due to sound issues?
Best Script: Okay, can I have your email address so I can send you a link for the loaner phone information?