Moderation - Admin

How can I schedule a message and go back to the message screen without losing my draft?

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 5991c74d_recording-3659289420.txt

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The customer is not receiving messages from a specific contact intermittently.

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts 59e0c9c6_recording-3662931043.txt

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The customer's SIM card is not working and needs to be tested in another phone.

📱 Device Issues SIM Card 1x asked 0 variants 0 scripts 7b14bec7_recording-3667422157.txt

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How can I connect a purchased phone to a basic talk and text plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts b4114ef6_recording-3652143001.txt

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Customer wants to know if their repaired phone can be shipped or picked up from the store.

🏪 Store & Service Device Repair 1x asked 0 variants 10 scripts 30bc0618_recording-3661735425.txt

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The phone is not working and is prompting for a factory reset, but the customer is concerned about data loss.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 54c09a75_recording-3658132683.txt

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The customer's FIG Mini phone is flashing and turning off unexpectedly.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 113dcb2e_recording-3662118306.txt

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The customer is experiencing issues with sending and receiving picture texts, contacts, and voicemail notifications on their Fig Core phone.

💻 Apps & Software Settings Issues 2x asked 1 variants 10 scripts b7440d79_recording-3657421357.txt

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Why am I not receiving messages and how can I fix the messaging app?

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts 6776d60b_recording-3656973399.txt

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Why is the text messaging not working with the SIM card in Israel?

🌐 Data & Internet No Data Connection 1x asked 0 variants 6 scripts c36ec66c_recording-3665731081.txt

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The customer is inquiring about a malfunctioning vibrator on their phone and seeking repair options.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts aac895e1_recording-3661541063.txt

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The customer is unable to update the software and apps on their phone.

💻 Apps & Software Software Updates 6x asked 5 variants 25 scripts d7a25128_recording-3669440575.txt

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How can I use my phone in Israel and ensure my text messages work?

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts 2a389249_recording-3665714332.txt

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How can I change the credit card on file for monthly bills?

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts 78ac2958_recording-3671611657.txt

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The customer is experiencing issues with a software update not completing and is unable to download pictures from messages.

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 3c7e5b7d_recording-3660026995.txt

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The customer is unable to receive group texts, picture texts, and SMS messaging due to potential data issues.

🌐 Data & Internet No Data Connection 4x asked 0 variants 0 scripts 97947613_recording-3667314580.txt

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The customer is unable to use Waze without Android Auto due to a confirmation age page that they cannot interact with.

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts 5a179236_recording-3674464210.txt

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The customer experienced a complete data loss on their phone and is inquiring about recovery options.

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts d3e06abc_recording-3651705476.txt

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Why did I not receive the promised text messages and call back regarding my phone issue?

💬 Messaging SMS Text Messages 1x asked 0 variants 3 scripts 99367a0a_recording-3675350304.txt

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The camera is disabled due to a security policy

📱 Device Issues Camera 1x asked 0 variants 3 scripts 3aec8110_recording-3669194203.txt

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Content Moderation

Pending Questions (1618)