Moderation - Admin

How can I keep the backlight on the keypad always active?

📱 Device Issues Screen & Display 1x asked 0 variants 1 scripts fdebdea7_recording-3674534326.txt

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What issues are occurring with the messaging app after the recent updates?

💻 Apps & Software Software Updates 4x asked 3 variants 22 scripts 0a4b751d_recording-3653068532.txt

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The customer is experiencing issues with the auto-rotate feature on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 53ee18f9_recording-3669746605.txt

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Are there any Fig phones that have the ability to do Android Auto and also have Waze without Android Auto?

❓ General Inquiry Product Information 1x asked 0 variants 10 scripts 5e50f93b_recording-3659290820.txt

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Customer is trying to return a phone due to having Chinese letters on a black screen.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts ff62090e_recording-3654059326.txt

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The customer is experiencing issues with the latest software update and is inquiring about the possibility of reverting to a previous version.

💻 Apps & Software Software Updates 2x asked 1 variants 11 scripts 7afc1acf_recording-3677919198.txt

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How can I connect my existing phone number to a Fig phone and what are the service options available?

❓ General Inquiry Product Information 2x asked 1 variants 16 scripts 08e61620_recording-3673355636.txt

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The phone is overheating and emitting a burning smell while charging.

📱 Device Issues Battery & Charging 4x asked 3 variants 30 scripts 6361fabe_recording-3671679181.txt

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The customer wants to know if their phone shipment has arrived.

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts d196db22_recording-3657284546.txt

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The customer is experiencing issues with a new phone where the cover causes the display to shut off.

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts 7002d195_recording-3677351071.txt

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The phone restarts when the screen is closed and has multiple software glitches.

📱 Device Issues Software Updates 1x asked 0 variants 2 scripts 77205904_recording-3667753393.txt

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The customer is seeking a replacement for their phone due to software and hardware issues, including problems with the camera and charging port.

📱 Device Issues Camera 1x asked 0 variants 5 scripts def41349_recording-3673039215.txt

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Customer is not receiving text messages properly, experiencing delays and missing messages.

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts 99713f2f_recording-3665434200.txt

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How to resolve issues with the messaging app on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts 29c3c90b_recording-3670469702.txt

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The customer is inquiring about a broken phone and the associated repair costs after the warranty period has expired.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts dc4bba57_recording-3674533352.txt

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How to activate a purchased SIM card and set up a payment plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 4 scripts 2767c2a2_recording-3666811238.txt

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The customer is missing text messages and wants to know how to fix the issue.

💬 Messaging SMS Text Messages 7x asked 6 variants 33 scripts ac5b1471_recording-3669107385.txt

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The customer is experiencing issues with text messaging and the T9 feature on their phone.

💬 Messaging Messaging Apps 4x asked 3 variants 33 scripts 5a588c8a_recording-3657088592.txt

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What carrier should I switch to for my phone plan to work properly with the fig kosher phone?

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts fbe41a74_recording-3663259591.txt

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Customer is experiencing issues with messages being dropped when receiving multiple messages at a time on the Verizon network.

💬 Messaging SMS Text Messages 1x asked 0 variants 7 scripts e49c935c_recording-3661914679.txt

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Pending Questions (1616)