Moderation - Admin

The glide texting and microphone features are not working on the phone.

💬 Messaging Messaging Apps 1x asked 0 variants 5 scripts e45b9d37_recording-3670869000.txt

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The music app is showing an unexpected error when trying to play songs.

💻 Apps & Software App Crashes 2x asked 0 variants 0 scripts 4ed18806_recording-3651714133.txt

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Why am I not receiving all text messages?

💬 Messaging SMS Text Messages 5x asked 0 variants 0 scripts 731a9500_recording-3654485330.txt

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Why are group text messages not coming through after the update?

💬 Messaging Group Messages 1x asked 0 variants 6 scripts 292876ae_recording-3655263539.txt

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Some messages don't come through after a messaging app update.

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts de5f0da4_recording-3664230045.txt

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How can I fix my daughter's phone not receiving pictures or group text messages?

💻 Apps & Software Messaging Apps 1x asked 0 variants 0 scripts aaa8c2a9_recording-3654252030.txt

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The customer is experiencing issues with the battery getting very hot and is inquiring about updates related to the device.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts e22d9d1f_recording-3670498154.txt

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The customer is inquiring about an update for their Fig Phone that is not functioning as expected.

💻 Apps & Software Software Updates 2x asked 1 variants 10 scripts 934bac1a_recording-3657021655.txt

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The customer is experiencing a bug with the music app and cannot access it.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 9b67a125_recording-3659696101.txt

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The customer's phone screen has gone black and is not functioning despite being well protected.

📱 Device Issues Screen & Display 2x asked 0 variants 0 scripts 6b74f183_recording-3666818078.txt

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The customer is experiencing issues with connecting their phone to the car audio system.

📱 Device Issues Audio & Sound 2x asked 1 variants 6 scripts 15b04817_recording-3656710638.txt

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The customer wants to know if they can transfer information from a broken phone to a new phone.

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts eb891050_recording-3661637277.txt

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The customer's text messages and picture messages are not working.

💬 Messaging SMS Text Messages 1x asked 0 variants 1 scripts c26ecff0_recording-3678296032.txt

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The customer is trying to access their account number and pin due to issues with their account being recognized.

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 08c08b17_recording-3677223889.txt

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How can I send a message to a group of contacts in the messaging app?

💬 Messaging Group Messages 1x asked 0 variants 2 scripts e1f295ae_recording-3661547668.txt

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The customer is experiencing issues with the camera not opening and receiving error messages.

📱 Device Issues Camera 1x asked 0 variants 5 scripts a90e1e2b_recording-3674697258.txt

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The customer is experiencing issues with setting up a whitelist on a new phone, specifically related to password entry and recovery.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts a2a0db1e_recording-3660659719.txt

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Where is the returned phone and what is the tracking information?

🏪 Store & Service Device Return 1x asked 0 variants 5 scripts 8ba2c492_recording-3654990981.txt

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The customer is experiencing issues with their phone calls shutting off and is inquiring about a case they were promised.

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts c969a3ba_recording-3655958567.txt

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The customer is experiencing fast battery drain and issues with incoming calls not displaying on the screen.

📱 Device Issues Battery & Charging 1x asked 0 variants 6 scripts 4b5994c7_recording-3666853142.txt

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Pending Questions (1616)