Moderation - Admin

Customer is inquiring about picking up a repaired phone but is unable to find a parking spot and requests assistance.

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts 27e35b07_recording-3672417388.txt

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The latest software update is not downloading and there are glitches in the phone's functionality.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts b5b32e33_recording-3672240576.txt

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Why am I receiving text messages in batches instead of immediately?

💬 Messaging SMS Text Messages 1x asked 0 variants 15 scripts 9ab092cb_recording-3678244372.txt

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The customer wants to check if their repaired phone was shipped back after being notified it was ready for pick-up.

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts e4cdd60b_recording-3651682652.txt

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The customer is unable to change location settings in the Waze app.

💻 Apps & Software Settings Issues 1x asked 0 variants 1 scripts 0de325da_recording-3651713651.txt

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What is the status of my son's phone that was sent in for repair?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts b053cdc4_recording-3669183484.txt

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The customer is experiencing issues with their phone not working and needs assistance with IMEI settings.

📱 Device Issues Power & Boot 2x asked 1 variants 14 scripts 490d3975_recording-3676958007.txt

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The customer is experiencing issues with the earpiece not working on their Fig Phone.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts a9ef0693_recording-3678609185.txt

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The customer is experiencing multiple issues with their phone, including a non-working flashlight, blurry camera, low speaker volume, and not receiving text messages.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts b287b35e_recording-3678171421.txt

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The customer is concerned about a burning smell coming from the phone's USB slot and is unsure if it is safe to charge.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts ea322b79_recording-3659319421.txt

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The customer is locked out of their phone and needs assistance with the password reset process.

💳 Account & Billing Account Access 8x asked 0 variants 0 scripts 27c31e6f_recording-3679036195.txt

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Why can't I charge my mother's credit card for my account?

💳 Account & Billing Payment Issues 1x asked 0 variants 5 scripts 3f668e08_recording-3666866702.txt

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Why are text messages being received twice by the receiver?

💬 Messaging SMS Text Messages 1x asked 0 variants 12 scripts eda5613a_recording-3669279572.txt

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The customer is having issues sending group messages when both SIM cards are in the phone.

💬 Messaging Group Messages 1x asked 0 variants 0 scripts e570220c_recording-3656022813.txt

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The phone is sending random messages and typing on its own.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 163f00ca_recording-3651727951.txt

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What is the status of my online order and when can I pick it up?

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts fc4a0b22_recording-3658125070.txt

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Questions about the compatibility and features of specific phones

❓ General Inquiry Product Information 1x asked 0 variants 9 scripts 3b629d46_recording-3677348175.txt

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The customer is experiencing issues with not receiving text messages and has additional concerns about the phone's notification settings.

💬 Messaging SMS Text Messages 2x asked 1 variants 7 scripts be14a522_recording-3663842044.txt

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Customer is experiencing message blocking issues when trying to send texts.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts eadf34d8_recording-3664132266.txt

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Can I receive verification messages if I turn off the messaging app on my Fig Phone?

💬 Messaging Messaging Apps 1x asked 0 variants 9 scripts 46f2fef5_recording-3680240149.txt

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Pending Questions (1611)