Moderation - Admin

The customer is having issues with calling voicemail and displaying music information on their new phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 2b4a388a_recording-3665385769.txt

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Why is my phone showing a notification for a new text message that I can't find?

💬 Messaging Group Messages 1x asked 0 variants 6 scripts 6ff0bc6f_recording-3664128317.txt

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The customer is inquiring about a faulty battery replacement and issues with the charging port of their phone.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 3d031949_recording-3677166335.txt

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The customer is having trouble using the Files and Fig Music Player applications on their device.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts f8081752_recording-3672047530.txt

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Customer is having service issues due to expired payment and wants to update payment information.

💳 Account & Billing Payment Issues 2x asked 1 variants 8 scripts f6613dcc_recording-3665428833.txt

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The customer is unhappy with the performance of the device and wants to know about the return policy.

📱 Device Issues Slow Data 1x asked 0 variants 2 scripts d4d15a84_recording-3674483611.txt

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How to activate a new SIM card after losing the previous one?

💳 Account & Billing Account Access 1x asked 0 variants 2 scripts a5db0890_recording-3662938204.txt

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What are the warranty options and features of the Fig phone?

❓ General Inquiry Product Information 1x asked 0 variants 12 scripts 4a10a33b_recording-3655121674.txt

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Why can't I receive calls while on another call?

📱 Device Issues Calls & Voice 1x asked 0 variants 4 scripts 96198b36_recording-3661834197.txt

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When will the picture text bug be fixed?

💬 Messaging MMS & Media Messages 1x asked 0 variants 4 scripts 95237013_recording-3657146513.txt

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How can I update my phone if I didn't receive the notification?

💻 Apps & Software Software Updates 1x asked 0 variants 5 scripts 822b7981_recording-3654460692.txt

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The customer's husband's phone screen turned black after a call, and they are inquiring about repair options and potential costs.

📱 Device Issues Screen & Display 8x asked 7 variants 36 scripts c6063fd6_recording-3659279342.txt

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The customer is experiencing issues with text messaging and needs assistance with configuration after adding data to their plan.

💬 Messaging Messaging Apps 1x asked 0 variants 13 scripts 866f8596_recording-3667346756.txt

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How can I receive a software update for my phone to work with T-Mobile?

📱 Device Issues Software Updates 1x asked 0 variants 12 scripts e80b1f95_recording-3670812008.txt

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The customer is experiencing issues with messages not coming through and is seeking assistance to resolve the problem.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 75eb27b3_recording-3667304014.txt

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The customer is having trouble sending picture messages on their phone after a recent update.

💬 Messaging MMS & Media Messages 3x asked 2 variants 11 scripts 94547ac5_recording-3660750200.txt

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The music app is not showing the history of previously listened songs after the latest update.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts c759dbbe_recording-3672639681.txt

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The phone screen sometimes doesn't turn on and requires a restart to wake up.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 52a91b65_recording-3654101335.txt

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Customer is experiencing issues with message notifications not reflecting new messages.

💬 Messaging Messaging Apps 1x asked 0 variants 3 scripts 05e54d96_recording-3655277699.txt

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The customer's phone cuts out during calls and data services are not functioning.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts c864c1ed_recording-3679044008.txt

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Pending Questions (1611)