Moderation - Admin

Why is the new version of the software failing to download?

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 347e4033_recording-3659975075.txt

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Customer was charged for a service that they believed was cancelled and is requesting a refund.

💳 Account & Billing Payment Issues 1x asked 0 variants 5 scripts 73a40f4a_recording-3672521182.txt

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Customer is looking for a screen protector for their phone but the store does not have any available.

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 2ced6ee9_recording-3658119177.txt

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What is the cost and process for repairing a cracked phone screen?

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 35d79657_recording-3662819485.txt

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How can I receive a text message from a different number on my Fig phone?

💬 Messaging Messaging Apps 1x asked 0 variants 5 scripts 9b3d1edd_recording-3661831955.txt

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The customer is experiencing a connection issue with their device and is seeking assistance with a software update.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 15d1a6ff_recording-3674465877.txt

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Why are my texts coming in late or not at all?

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 537c5e94_recording-3675677336.txt

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Is there a plan that includes calling to Canada?

💳 Account & Billing Plan Changes 1x asked 0 variants 2 scripts 4685a0a9_recording-3659302203.txt

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The recent apps are cleared when the phone is closed and reopened.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 8bc46bc0_recording-3651727915.txt

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The customer is unable to install a messenger update on their phone.

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts a4b36b9d_recording-3660375166.txt

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Is the Flossestore location open and do they do repairs?

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts 1bb2e60e_recording-3659276846.txt

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The customer is inquiring about the functionality of the Android connection to the car and whether their device is up to date.

📱 Device Issues Software Updates 1x asked 0 variants 6 scripts b2bee04e_recording-3654307918.txt

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How can I transfer my phone number to a different service and obtain the account number and transfer pin?

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 7efb0fc2_recording-3665013922.txt

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The customer is unable to charge their phone and is experiencing a high-pitched sound from the device.

📱 Device Issues Battery & Charging 1x asked 0 variants 6 scripts 6a7b3e6c_recording-3653978807.txt

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Customer is unable to access their phone due to a forgotten password set by a child.

📱 Device Issues Buttons & Controls 1x asked 0 variants 0 scripts 1187a78a_recording-3666790358.txt

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The customer is experiencing issues connecting their phone to a computer and has reported glitches and slow performance.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 4845a2b2_recording-3673414791.txt

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The customer is requesting to reset their messaging line due to issues accessing group messages and wants to remove themselves from multiple groups.

💬 Messaging Group Messages 2x asked 1 variants 6 scripts 16248fe7_recording-3666868472.txt

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The customer is experiencing issues with their phone dropping calls and is inquiring whether it is a service or phone problem.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts f7e60446_recording-3674476241.txt

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How to back up contacts and messages on the phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 40d08804_recording-3664265930.txt

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The customer is unable to open their messaging app as it keeps crashing.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts ef0d6300_recording-3664835015.txt

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Content Moderation

Pending Questions (1611)