Moderation - Admin

The messages app is not working properly, causing intermittent message delivery issues.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts 09c020df_recording-3672442753.txt

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When will the update for sending and receiving group messages and picture messages be available?

💬 Messaging Group Messages 1x asked 0 variants 3 scripts 8a04bf2a_recording-3653566766.txt

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The customer is experiencing issues with their phone where others cannot hear them during calls.

📱 Device Issues Audio & Sound 2x asked 1 variants 9 scripts 8a9a03ee_recording-3662957698.txt

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The customer is experiencing issues with their music app and is concerned about losing their playlist when troubleshooting.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 6eb73bbc_recording-3671608271.txt

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Can I get my broken phone screen repaired and is there a loaner phone available while it's being fixed?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts b4135b82_recording-3654559621.txt

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Is there a way to download apps on the Fig Mini 2 phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts aa56b367_recording-3674460129.txt

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How do I fix the error message related to Android Auto on my Pro 2?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts ac7e4d37_recording-3677241035.txt

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Is my phone still at the repair location?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts bcd26e1f_recording-3655298714.txt

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The customer is inquiring about changes in app behavior after a recent update.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 8ee0b264_recording-3661905391.txt

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The customer is missing a piece that keeps the SIM card in place and is inquiring about a fix.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 0feca986_recording-3665369574.txt

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The customer is having trouble with a fake phone recognizing the SIM card after initial setup.

📱 Device Issues Power & Boot 1x asked 0 variants 1 scripts 2d1a26d0_recording-3669033035.txt

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The customer is experiencing issues with the camera and flashlight on their phone and is inquiring about repair options.

📱 Device Issues Camera 1x asked 0 variants 7 scripts 67b8c909_recording-3661780067.txt

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Why is my grandmother's phone not sending or receiving text messages and group messages?

💬 Messaging Group Messages 1x asked 0 variants 1 scripts 45b6534a_recording-3675755013.txt

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The customer cannot hear the other person during calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 5 scripts 467f0fcc_recording-3675202231.txt

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The customer's Android Auto is not connecting to their car and is showing a USB device not responding error.

📱 Device Issues Audio & Sound 1x asked 0 variants 3 scripts b1c212f8_recording-3674470113.txt

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The customer is experiencing issues with their son's phone not receiving texts consistently.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts cc7d1537_recording-3659687095.txt

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How to update the delivery address for packages?

❓ General Inquiry Service Questions 1x asked 0 variants 1 scripts 64bb3efa_recording-3652292242.txt

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The music player keeps crashing every time it is turned on.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 21cfe956_recording-3652783251.txt

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The messaging app update did not fix the issues with multimedia messages and voice notes.

💬 Messaging MMS & Media Messages 1x asked 0 variants 2 scripts fd0e634f_recording-3652873275.txt

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The customer is inquiring about the status of a SIM card delivery and expressing concerns about their phone service not working.

💳 Account & Billing Account Access 1x asked 0 variants 3 scripts 8f98d29b_recording-3672161095.txt

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Pending Questions (1611)