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The customer is experiencing a black screen with Chinese letters and has lost all data on their phone.

📱 Device Issues Power & Boot 1x asked 0 variants 5 scripts 13c519ec_recording-3621569786.txt

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The customer is experiencing repeated issues with their phone's screen and is concerned about data retrieval due to the damage.

📱 Device Issues Physical Damage 1x asked 0 variants 13 scripts f8fd82c9_recording-3620119765.txt

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The customer is unable to see the Faceit app on their screen after an update, despite it being installed.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts b9d3ac20_recording-3648916053.txt

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Customer cannot see multimedia messages on their new phone

💬 Messaging MMS & Media Messages 1x asked 0 variants 3 scripts e3007c50_recording-3638530403.txt

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How to pause a phone plan while the customer is in Israel?

💳 Account & Billing Plan Changes 1x asked 0 variants 6 scripts f5be77d5_recording-3642954713.txt

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The customer is experiencing issues with the navigation app not picking their location and showing no network connection.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 8b3154a8_recording-3644660046.txt

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The customer is having trouble connecting to Wi-Fi and using Android Auto.

🌐 Data & Internet WiFi Issues 1x asked 0 variants 5 scripts 954f1f59_recording-3646707898.txt

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The phone overheats after a few minutes of use during calls.

📱 Device Issues Battery & Charging 1x asked 0 variants 7 scripts cabbb445_recording-3634474080.txt

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The customer is experiencing issues with their new phone not charging properly and possibly having a faulty charging port.

📱 Device Issues Battery & Charging 1x asked 0 variants 3 scripts 702e1ab9_recording-3636544002.txt

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Customer is inquiring about repair costs for a phone with physical damage and issues with vibration functionality.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 3af58588_recording-3638337257.txt

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The customer received a phone without a battery and is inquiring about obtaining one.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 9f66cdf3_recording-3647036438.txt

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What is the difference between the FIG Core and the current FIG model?

❓ General Inquiry Product Information 1x asked 0 variants 9 scripts 0034c4b8_recording-3641266109.txt

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Can I cancel my new service plan and get a refund for the payment made?

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts b5af4b1c_recording-3638331134.txt

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Will my Fig Core phones receive the Android Auto update, and what is the success rate of this update process?

💻 Apps & Software Software Updates 1x asked 0 variants 4 scripts 3014592b_recording-3636537597.txt

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The customer's phone is locked and cannot be unlocked after multiple attempts.

📱 Device Issues Buttons & Controls 1x asked 0 variants 3 scripts dc6f5756_recording-3637892198.txt

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The customer's phone is freezing and needs to be replaced.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 554beebe_recording-3620206372.txt

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How to export contacts and messages from the old phone to the computer for transfer to a new phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 15 scripts 93fff5ee_recording-3621586627.txt

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The customer is experiencing issues with call waiting on their basic phone.

📞 Calls & Voice Call Quality 1x asked 0 variants 6 scripts 308db874_recording-3637782737.txt

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How can I purchase a Fig phone with GPS that does not have texting?

🏪 Store & Service Order Pickup 1x asked 0 variants 6 scripts 90408eb9_recording-3647068848.txt

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The customer is experiencing issues with their phone freezing and shutting off after it fell on the floor.

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 1f1207af_recording-3638652191.txt

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Pending Questions (1608)