Content Moderation
Approved Questions (185)
How can I fix issues with downloading text messages and accessing voicemail?
Best Script: If I have a problem later or another time, I'll call you back.
What are the replacement and repair options for broken phones?
Best Script: Yes. So for that one, we also need a receipt, okay? I can give you, we need a receipt.
Why is my data not working after a recent update?
Best Script: Please call them and ask them to add more data.
How do I upgrade the software on my Fig Phone after a battery issue?
Best Script: I will first log in to the system update. System update, yes. Yes, and then check for update.
How do I send my phone for repair and what are the instructions?
Best Script: Yes, we have all the parts for the Fig Mini, no problem.
What should I do if the front screen of my phone is not working properly?
Best Script: For hardware, for that front screen, it would be two months, but I mean, you did let us know about it. So I can, you know, mark your name down so that...
How can I fix Android Auto not connecting after multiple updates?
Best Script: Okay, that's it then. You should be getting your messages with no issue and your calls with no issue, okay?
How can I update my phone without incurring data charges?
Best Script: So you'd have to go onto Wi-Fi to be able to download an update.
Is it possible to transfer data from a loaner phone to a repaired phone?
Best Script: Early as possible. Early is better.
What should I do if my messaging app and calculator are not working after a software update?
Best Script: I think that's going to be addressed in the update as well. So after you make the update, call back if that's still not working.
Why is my SIM card from Israel not working?
Best Script: You have to make sure to dial the whole number with the plus, okay?
How do I reset my device after entering an unlock code?
Best Script: Are you ready for the unlock code? I read beneath that you will see a space that will let you put a password. It's going to be 06, lowercase v as in b...
How can I get a replacement battery for my F-52 phone?
Best Script: Okay, if they said you could get a free one, then you could send an Uber, no problem. And also, how... Which one? The F-52 phone, right? The bigger......
Why are my text messages being sent twice and how do I fix my music app error?
Best Script: So first, let's do that one. So go into your settings. And then go to, you know, the same place, app notifications, see all apps, and then go to the m...
How do I properly install the SIM card in my phone?
Best Script: Yes, that is the right place to install the SIM card, okay? But my question is, are you trying to squeeze it inside? Because that has to lock, okay? S...
What is the timeline for fixing issues with my phone after an Android Auto update?
Best Script: What I can do is I can transfer you over to the supervisor. Should I do that?
How do I resolve data consumption and MMS issues after a software update?
Best Script: So after five minutes, just restart your phone and you should be good to go.
What should I do about missing apps after a software update?
Best Script: Right now, the only solution right now is if you are close to the Borough Park location, you can manually put it back onto your phone. But besides tha...