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The video playback shows colorful blinking instead of the actual video content.

📱 Device Issues Camera 1x asked 0 variants 10 scripts da8c1258_recording-3656914946.txt

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The loaner phone sent to the customer is not compatible with their service and stops working randomly.

📱 Device Issues Physical Damage 1x asked 0 variants 5 scripts 209bf27b_recording-3665623547.txt

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The customer is experiencing issues with their phone's location services after a motherboard change and is inquiring about flashing the device.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 8d885de1_recording-3672131629.txt

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Why can I only text my mother and father and not others?

💬 Messaging SMS Text Messages 1x asked 0 variants 2 scripts 504a1b45_recording-3659272392.txt

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The customer is experiencing issues with their device not working well on 4G and seeks clarification on the network settings.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 384e609a_recording-3655404052.txt

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The camera on the phone is not working and the app has disappeared.

📱 Device Issues Camera 1x asked 0 variants 5 scripts e1f58873_recording-3662890118.txt

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Customer is experiencing issues with the charging port of their phone after multiple replacements.

📱 Device Issues Battery & Charging 1x asked 0 variants 3 scripts bee91004_recording-3659656221.txt

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The customer's phone stopped working after an update and they want to know why.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 299a9a44_recording-3665238894.txt

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Can I recover pictures and music from a phone with a broken screen?

📱 Device Issues Physical Damage 2x asked 1 variants 12 scripts 54077950_recording-3675671169.txt

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Customer wants to update credit card information due to phone issues affecting calls and messaging.

💳 Account & Billing Payment Issues 1x asked 0 variants 0 scripts 554300b1_recording-3656931570.txt

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How can I update my phone to enable features like setting an alarm?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 5fae0efb_recording-3676538246.txt

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The phone suddenly stopped working and needs to be assessed for repair.

📱 Device Issues Power & Boot 1x asked 0 variants 6 scripts 42d08276_recording-3675372164.txt

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Why are my daughters' text messages not working after a software update?

💬 Messaging Messaging Apps 1x asked 0 variants 7 scripts c0239c54_recording-3657448809.txt

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The customer is experiencing issues with a swollen battery that only works when plugged in.

📱 Device Issues Battery & Charging 2x asked 1 variants 8 scripts b49cb048_recording-3671860921.txt

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The customer's new phone keeps dying unexpectedly despite replacing the battery.

📱 Device Issues Battery & Charging 1x asked 0 variants 5 scripts 42997213_recording-3659721532.txt

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Is the Fig Mini Touch in stock and what is its price?

🏪 Store & Service Order Pickup 1x asked 0 variants 9 scripts 51698c75_recording-3659260349.txt

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Is there a discounted price available for a phone case?

🏪 Store & Service Order Pickup 1x asked 0 variants 6 scripts d3400881_recording-3659927279.txt

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The customer is experiencing issues with sending SMS messages and compatibility with their service provider.

📱 Device Issues Messaging 2x asked 1 variants 11 scripts a3b5d2ec_recording-3654158266.txt

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Customer is seeking information about services offered.

❓ General Inquiry Service Questions 2x asked 1 variants 0 scripts 63bf1d7e_recording-3661691883.txt

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The messages app is not working properly, causing intermittent message delivery issues.

💬 Messaging Messaging Apps 1x asked 0 variants 1 scripts 09c020df_recording-3672442753.txt

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Pending Questions (1610)