Moderation - Admin

The customer is experiencing issues with the Waze app freezing and not providing directions after an update, and also has trouble connecting AirPods to their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts 204868ca_recording-3644125461.txt

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Customer is unable to find unread text messages that are indicated on the phone's outside screen.

💬 Messaging SMS Text Messages 1x asked 0 variants 2 scripts f8c36c23_recording-3637763327.txt

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The customer is inquiring about the availability of wholesale products and how to contact someone for assistance.

🏪 Store & Service Order Pickup 1x asked 0 variants 4 scripts 81999aa2_recording-3647011407.txt

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The customer's phone service stopped working and they want to know about warranty coverage and repair options.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 5f910a50_recording-3621543334.txt

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The customer is inquiring about the status of their phone repair and the store's hours.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 5fc291d9_recording-3650418176.txt

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The phone shuts off unexpectedly and data is lost.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 81fa5cb4_recording-3647460830.txt

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Why is my phone using up all my data and not working properly?

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts d72b4c15_recording-3645478071.txt

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How can I delete all contacts at once and import new contacts from a computer?

💻 Apps & Software Settings Issues 1x asked 0 variants 7 scripts 67a6d4fa_recording-3644682626.txt

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The customer is experiencing issues with the messaging app and has already performed a factory reset.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts cdd87e56_recording-3621577350.txt

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The customer is having trouble scanning a QR code for texting setup on their iPhone.

💬 Messaging Messaging Apps 1x asked 0 variants 6 scripts edca7a56_recording-3640561069.txt

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The customer is having issues sending MMS to certain numbers and is experiencing incorrect message count notifications.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts b11f2f6a_recording-3647724514.txt

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The customer is experiencing issues with the bottom part of their phone screen not functioning properly.

📱 Device Issues Screen & Display 1x asked 0 variants 8 scripts f62c4267_recording-3617420054.txt

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The vibrate function on the phone is not working after a software update.

📱 Device Issues Audio & Sound 1x asked 0 variants 1 scripts 36cac68a_recording-3645966832.txt

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The customer is experiencing issues where people cannot hear them during calls, and they suspect it may be related to service reception.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts b357717c_recording-3638940368.txt

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The customer is experiencing issues with multimedia messaging and has physical damage to the phone.

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts 7cd4e6b5_recording-3646846230.txt

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The customer is experiencing issues with receiving picture messages that are being sent to a different inbox.

💬 Messaging MMS & Media Messages 1x asked 0 variants 0 scripts 723a7bf8_recording-3640676398.txt

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The customer's phone camera is not functioning and the camera app is missing.

📱 Device Issues Camera 1x asked 0 variants 0 scripts d1c9654a_recording-3648992662.txt

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How does the dual SIM functionality work for missed calls and text messages?

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 10 scripts cbf19c95_recording-3636533326.txt

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How can I activate my new phone with Verizon service?

📱 Device Issues Power & Boot 1x asked 0 variants 6 scripts 6d60e171_recording-3640712077.txt

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The customer is experiencing issues with notifications for messages that cannot be opened.

📱 Device Issues Audio & Sound 1x asked 0 variants 10 scripts 84cb9e2d_recording-3636563312.txt

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