Content Moderation
Approved Questions (185)
Why is my phone not ringing when people call me?
Best Script: All right, can we go into your settings? Settings? Yeah. Okay. Settings. Then apps and notifications. Okay. Apps and notifications. Okay. Mm-hmm. And ...
How can I resolve battery issues and send pictures on my FigPhone?
Best Script: The DuraSpeed, you have to go to Settings in your phone.
How do I change text input from numbers to letters or T9 on the Fig Kosher phone?
Best Script: You have to go to settings on your phone, please. Just go out of the text?
What should I do if my phone is locked and I can't make calls?
Best Script: Alright, can you go into your settings, please? Settings, yes. Yes, you go into settings, then you go to apps notification. And then you go to see all...
Why are my messages not going through after a plan renewal?
Best Script: Yes, I would say wait for that instead of flashing your phone. Then we'll figure out from there. But after the update because then we may not have to ...
How can I fix the proximity sensor issue causing the screen to turn off during calls?
Best Script: We would love to take a look at it. You will have to send it. I can provide you shipment.
How can I check the status of my order and get tracking information?
Best Script: It's being shipped today. It should be on the way later today, okay?
How can I update my phone without using data?
Best Script: Your data should be working in a matter of 10 to 15 minutes, okay?
What are the differences in strength and features between the FigPhone Pro and Core models?
Best Script: You can do it on the Fig Core, you just press the pound and they give you an option.
How can I retrieve deleted contacts and data from my phone?
Best Script: You can check to see if your service provider saved the contacts that you dialed before.
How do I fix random issues with receiving text messages?
Best Script: Now you should start getting all the messages. In the worst case scenario, sometimes you need to turn the phone off and turn it back on, but that's it...
Why was I charged $80 for a phone screen repair that was supposed to be free?
Best Script: Go to the wallet's location. Go with the receipt that you bought it at a certain time. We can see when it was brought into the repair. If it was a mon...
How can I fix picture messaging issues due to running out of data?
Best Script: Yes, I'm adding more data. It should be working in about 15 minutes, okay?
What is the status of my repaired phone that was supposed to be shipped?
Best Script: Okay, great. All right, I'll send the tracking to 516-941-5047.
Why does my phone hang up during calls?
Best Script: Please look up for it, because in this situation, we cannot go ahead and send you another phone. Of course, we have to see first, how long have you be...
How can I request a replacement for a cracked phone cover?
Best Script: All right, perfect. We'll have it sent out today, okay?
How long does it take to port a number and what are the steps to cancel the service?
Best Script: If you want to start it over, you have to come to the store, purchase a SIM card, and so on.
What can be done to save a phone that was dropped in water?
Best Script: You can try connecting it to the computer. So you can put the battery in, try to power it on. I know you said it doesn't turn on, but try pressing the...
Does warranty cover a crack in the phone casing?
Best Script: I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.