Moderation - Admin

The customer is unable to enter a password on their device, which is locked, and is experiencing issues with the screen going black.

📱 Device Issues Buttons & Controls 2x asked 0 variants 0 scripts 6d5cc450_recording-3644090897.txt

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The customer is inquiring about a phone that was sent for repair but is still not functioning properly, specifically regarding the SIM card reader.

📱 Device Issues Physical Damage 2x asked 1 variants 7 scripts e6005c48_recording-3644159939.txt

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Customer inquired about the status of a refund for a returned phone.

💳 Account & Billing Payment Issues 3x asked 2 variants 11 scripts 98732f1e_recording-3648244507.txt

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Customer wants to switch the payment card associated with their account.

💳 Account & Billing Payment Issues 2x asked 1 variants 0 scripts d84623f9_recording-3633806289.txt

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How can I get rid of unopened message notifications after deleting messages?

💬 Messaging SMS Text Messages 1x asked 0 variants 1 scripts 6a67a34c_recording-3655350660.txt

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The customer is having trouble connecting their phone to their car's display via USB.

📱 Device Issues Audio & Sound 2x asked 1 variants 12 scripts a290130f_recording-3667898663.txt

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The customer's card was declined during a payment transaction

💳 Account & Billing Payment Issues 1x asked 0 variants 0 scripts c89e07f4_recording-3660745287.txt

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What is the status of the phone repair and how can I arrange for shipping?

🏪 Store & Service Device Repair 2x asked 0 variants 0 scripts 4c744d2b_recording-3678945382.txt

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The customer is experiencing issues with activating the whitelist feature on their FIG Pro 2 phone, which causes the screen to go blank and displays an error message.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts dc5d1a9d_recording-3666863524.txt

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Customer is inquiring about factory reset options for a phone purchased in the UK and the differences in features between UK and US versions.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 80f07381_recording-3674517352.txt

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The customer is experiencing issues transferring their SIM card from an iPhone to a Fig Kosher Phone while using T-Mobile.

📱 Device Issues SIM Card Issues 1x asked 0 variants 6 scripts db1c9147_recording-3661682175.txt

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Customer is experiencing issues with blocked voice notes and messages after a recent update.

💬 Messaging MMS & Media Messages 1x asked 0 variants 5 scripts 79a2070e_recording-3652313456.txt

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The phone turned black with Chinese letters and the customer is inquiring about a return label and the duration of the repair process.

📱 Device Issues Power & Boot 1x asked 0 variants 7 scripts ef0f9e02_recording-3652487428.txt

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The customer is experiencing multiple bugs and issues with the app and is inquiring about updates and fixes.

💻 Apps & Software Software Updates 1x asked 0 variants 5 scripts 268295cf_recording-3679418252.txt

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Is there a tracking number for my damaged order and has it been shipped yet?

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts a0a82c85_recording-3673167465.txt

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Customer inquiring about scheduling a device repair at a specific store location

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 16b929eb_recording-3667947531.txt

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Why is my phone unable to send text messages?

💬 Messaging SMS Text Messages 4x asked 3 variants 18 scripts 866e5eff_recording-3656048692.txt

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How can I reset a phone without losing data and prevent setting a pattern lock?

📱 Device Issues Buttons & Controls 1x asked 0 variants 4 scripts a105de3c_recording-3674468031.txt

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How can I pick up a new phone at the store?

🏪 Store & Service Order Pickup 1x asked 0 variants 4 scripts 20ad879a_recording-3654590032.txt

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The customer is experiencing issues with text message notifications and unread message counts on their daughter's phone.

💬 Messaging Messaging Apps 1x asked 0 variants 3 scripts d696daad_recording-3676689940.txt

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Content Moderation

Pending Questions (1610)