Moderation - Admin

The customer is unable to make calls using their UK SIM card while in Belgium.

📞 Calls & Voice Can't Make Calls 2x asked 1 variants 4 scripts 57cb5173_recording-3642573298.txt

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How can I fix the music app that doesn't work?

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 5573e43a_recording-3641870238.txt

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Is the latest model of the Fig phone durable and less likely to break?

📱 Device Issues Physical Damage 2x asked 1 variants 18 scripts 5fd55039_recording-3639362507.txt

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The customer is experiencing issues with the whitelisting feature for texting and a malfunctioning screen sensor on their phone.

📱 Device Issues Buttons & Controls 2x asked 1 variants 10 scripts 29250c90_recording-3621596583.txt

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The customer is experiencing issues with Android Auto not connecting to the car and is inquiring about how to block phone numbers.

📱 Device Issues Apps & Software 2x asked 1 variants 5 scripts c0e4f61c_recording-3639243350.txt

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The customer is experiencing issues with their weather and navigation apps not working and receiving update failures.

💻 Apps & Software Software Updates 2x asked 1 variants 8 scripts a109366f_recording-3634620121.txt

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Customer is inquiring about a discount and a contact from a concert.

❓ General Inquiry Service Questions 1x asked 0 variants 4 scripts a4a95483_recording-3634749887.txt

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The customer is experiencing network issues with their phone, including disconnections and no service.

🌐 Data & Internet No Data Connection 2x asked 0 variants 0 scripts ad5ce967_recording-3636606056.txt

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The phone drops calls unexpectedly during conversations.

📱 Device Issues Power & Boot 2x asked 0 variants 0 scripts 4e4e2f70_recording-3644932051.txt

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What happened to my phone that I sent in for repair over a month ago?

🏪 Store & Service Device Repair 2x asked 0 variants 0 scripts 7cae2065_recording-3636564486.txt

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How can I return a phone that I ordered but have not used?

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts f7467a45_recording-3633783084.txt

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The customer is experiencing issues with receiving notifications for incoming messages and has concerns about the clarity of the ear speaker.

📱 Device Issues Audio & Sound 2x asked 1 variants 14 scripts f920b745_recording-3648544342.txt

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The customer forgot their password and is unable to access their account.

💳 Account & Billing Account Access 2x asked 1 variants 7 scripts 02193809_recording-3620294102.txt

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Are the Fig Bluetooth earphones compatible and of good quality for use with a Fig phone?

💻 Apps & Software Other 2x asked 1 variants 21 scripts 6517f6fa_recording-3648869655.txt

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Customer is inquiring about a water damage report for their device that they have not received.

📱 Device Issues Physical Damage 1x asked 0 variants 0 scripts e51f9fb4_recording-3635412095.txt

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The customer is experiencing issues with calls going straight to voicemail and receiving voicemails without missed calls.

📞 Calls & Voice Can't Receive Calls 2x asked 0 variants 0 scripts d4287664_recording-3645325093.txt

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The customer is experiencing issues with call display and disconnection when using Android Auto.

📱 Device Issues Audio & Sound 1x asked 0 variants 6 scripts 4779ab2c_recording-3646477722.txt

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The customer is having trouble sending pictures and videos via Bluetooth and connecting their phone to Android Auto in their car.

💻 Apps & Software Settings Issues 2x asked 1 variants 15 scripts 5716ab61_recording-3639762461.txt

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Why does my daughter's phone stop sending text messages frequently, and how can I resolve the issue?

💬 Messaging SMS Text Messages 2x asked 0 variants 0 scripts 2530032c_recording-3634156444.txt

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Why are my messages not showing up after restoring from a backup?

💬 Messaging MMS & Media Messages 1x asked 0 variants 9 scripts 02130768_recording-3645438372.txt

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Pending Questions (1608)