Moderation - Admin

The phone keeps dying quickly and doesn't hold a charge.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts 7ad411b9_recording-3646530720.txt

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The customer is experiencing issues with the voice-to-text feature and is unable to access the microphone after a software update.

💻 Apps & Software Settings Issues 2x asked 1 variants 8 scripts bf3b4885_recording-3640646267.txt

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The customer is experiencing issues with their Fig phone not working properly with AT&T due to IMEI problems.

📱 Device Issues Power & Boot 2x asked 1 variants 12 scripts 4d02212e_recording-3646692952.txt

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The customer is reporting multiple physical damages to their Fig Core phone and expressing dissatisfaction with its durability and performance.

📱 Device Issues Physical Damage 2x asked 1 variants 13 scripts 8f2326c3_recording-3621525090.txt

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The microphone on the device is not working and there is a software issue preventing its functionality.

📱 Device Issues Audio & Sound 2x asked 0 variants 0 scripts fda2e831_recording-3639263403.txt

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The customer wants to port their phone number from another carrier and inquire about plan options.

💳 Account & Billing Plan Changes 2x asked 0 variants 0 scripts 20a7271b_recording-3638626594.txt

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The GPS on the Fig 2 Pro phone is not working properly with H2O service.

📱 Device Issues General Inquiry 1x asked 0 variants 26 scripts eef0003d_recording-3641244759.txt

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Customer is inquiring about a repair process.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 89287372_recording-3634659943.txt

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What is the status of my phone number porting process?

💳 Account & Billing Plan Changes 2x asked 1 variants 12 scripts 86c34209_recording-3639146521.txt

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The customer is inquiring about reopening their account due to a missed payment and providing new credit card information.

💳 Account & Billing Payment Issues 2x asked 1 variants 11 scripts e27934c5_recording-3621533115.txt

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The customer is experiencing issues with transferring their account from Selectel to Fig and needs assistance with the required information for the transfer.

💳 Account & Billing Account Access 2x asked 1 variants 10 scripts 0d5497ff_recording-3644637318.txt

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The customer is experiencing issues with the earphone jack on their phone after a repair.

📱 Device Issues Audio & Sound 2x asked 1 variants 8 scripts 7041729c_recording-3636604672.txt

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How long does it take to ship out a repaired phone?

🏪 Store & Service Device Repair 2x asked 1 variants 6 scripts e48b4864_recording-3640798632.txt

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How can I return an item that I purchased online?

🏪 Store & Service Order Pickup 2x asked 0 variants 0 scripts fc01fd90_recording-3644103075.txt

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The customer is experiencing issues with network reception and compatibility of their phone in the U.K.

🌐 Data & Internet No Data Connection 1x asked 0 variants 9 scripts 4dcceaba_recording-3636890741.txt

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What should I do if my phone has a blank screen and loses all stored information?

📱 Device Issues Screen & Display 1x asked 0 variants 9 scripts d2b26c74_recording-3634217255.txt

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Can I order a phone and have it shipped to me?

🏪 Store & Service Order Pickup 1x asked 0 variants 23 scripts f7d59952_recording-3645049306.txt

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The customer wants to exchange two phones and inquire about the availability of a specific model.

🏪 Store & Service Device Repair 2x asked 1 variants 8 scripts 4d8322f2_recording-3649146954.txt

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Can I get a Fig Mini phone with talk only and how do I transfer my number from my current provider?

💳 Account & Billing Plan Changes 2x asked 1 variants 8 scripts f67ff952_recording-3646155966.txt

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The customer's phone is not receiving software updates despite attempts to fix it.

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts dace5642_recording-3644838752.txt

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Pending Questions (1608)