Moderation - Admin

The customer is inquiring about the return shipping of a phone that was sent back due to a shipping label issue and wants to confirm the address for resending it.

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 33c62fa8_recording-3621538334.txt

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The customer is unable to send picture messages and is experiencing freezing issues with their phone.

💬 Messaging MMS & Media Messages 1x asked 0 variants 5 scripts f48c8db4_recording-3638744902.txt

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Is my Wingtel SIM card compatible with the Fig phone and how do I port my number?

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts aa3c7d52_recording-3637362594.txt

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How can I change my payment method for my fixed plan?

💳 Account & Billing Payment Issues 1x asked 0 variants 13 scripts d2081ac2_recording-3636536300.txt

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The customer is experiencing slow performance on their device after a recent update and is seeking a solution to improve speed.

💻 Apps & Software Settings Issues 1x asked 0 variants 13 scripts c88edb47_recording-3644147942.txt

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How can I transfer my service to a new phone?

💳 Account & Billing Plan Changes 1x asked 0 variants 8 scripts 6d62eefe_recording-3636607791.txt

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How to organize music in folders on the Fig Bit Empty Player?

💻 Apps & Software Settings Issues 2x asked 1 variants 11 scripts b4ec2563_recording-3621535039.txt

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The customer is experiencing intermittent service issues with their Fig 2 Pro phone, including periods of no service and problems making calls.

📱 Device Issues Power & Boot 1x asked 0 variants 9 scripts 9ebf36cc_recording-3636556979.txt

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The customer is experiencing issues with a bloated battery and another phone that is not receiving incoming calls.

📱 Device Issues Battery & Charging 1x asked 0 variants 9 scripts d59e77ac_recording-3637105910.txt

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The customer is experiencing issues with dropped calls and is waiting for a replacement phone.

📱 Device Issues Calls & Voice 2x asked 1 variants 10 scripts 9d500aef_recording-3640157936.txt

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The computer is not recognizing the phone when connected via cable.

📱 Device Issues Physical Damage 1x asked 0 variants 0 scripts c198b234_recording-3640050340.txt

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The customer is experiencing issues with call management and functionality when using a second SIM card.

📱 Device Issues Buttons & Controls 2x asked 1 variants 13 scripts 03ea6380_recording-3637135064.txt

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Customer is inquiring about purchasing a new phone and seeking a discount after their previous phone broke within three months.

🏪 Store & Service Order Pickup 1x asked 0 variants 7 scripts 91ca8e60_recording-3638470529.txt

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The customer is unable to send messages in a group chat, and the messaging app shuts down when attempting to do so.

💬 Messaging Group Messages 1x asked 0 variants 0 scripts 6c0d7e3b_recording-3644811509.txt

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Customer is inquiring about the status and details of multiple phone repairs and requests a list of repair tickets.

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts 0503b17d_recording-3646839764.txt

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The customer is unable to make outgoing calls to numbers not saved in their contacts.

📞 Calls & Voice Can't Make Calls 2x asked 0 variants 0 scripts 501cc39b_recording-3634650930.txt

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The customer is having trouble entering the correct password on their Fig phone.

💻 Apps & Software Settings Issues 2x asked 1 variants 15 scripts ff87e8c5_recording-3646260642.txt

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The customer is experiencing issues with the phone's screen being upside down and audio problems during calls.

📱 Device Issues Screen & Display 1x asked 0 variants 15 scripts 6b0b0e2d_recording-3639194941.txt

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The customer is experiencing issues with message retrieval and camera functionality after a recent software update.

💻 Apps & Software Settings Issues 2x asked 1 variants 7 scripts c181b8d8_recording-3649338049.txt

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The customer is experiencing data connectivity issues with multiple phone services.

🌐 Data & Internet No Data Connection 30x asked 29 variants 128 scripts 3cb03700_recording-3641148603.txt

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Pending Questions (1608)