Moderation - Admin

The phone is stuck in fast boot mode and not turning on.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 2f95d7f3_recording-3645539360.txt

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The customer is experiencing issues with the Notes app crashing when attempting to print.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 95cce13c_recording-3617553482.txt

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The customer is having trouble sending messages to multiple recipients in group chats.

💬 Messaging Group Messages 2x asked 0 variants 0 scripts d53b60e6_recording-3644773560.txt

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How can I downgrade my current plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 046dfc73_recording-3621550315.txt

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The customer is experiencing issues with their phone's notifications not deleting and multimedia messages not sending or downloading properly.

📱 Device Issues Messaging Apps 1x asked 0 variants 6 scripts b6c8edee_recording-3638691764.txt

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The customer is experiencing issues with a blank screen on a phone and is inquiring about getting a new device.

📱 Device Issues Screen & Display 1x asked 0 variants 7 scripts 69145e11_recording-3646955957.txt

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What is the status of my phone repair and why was I not informed about the motherboard damage?

🏪 Store & Service Device Repair 1x asked 0 variants 12 scripts 813bceb7_recording-3647961250.txt

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The camera app is not displaying photos correctly and shows a black screen.

📱 Device Issues Camera 1x asked 0 variants 19 scripts e313fa01_recording-3641671262.txt

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The customer is having trouble using the pound key to switch between numbers and letters on their FIG Kosher Phone.

📱 Device Issues Buttons & Controls 1x asked 0 variants 12 scripts ab07550a_recording-3633853295.txt

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Follow up on the status and cost of phone repairs

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 7ba72ae6_recording-3646568582.txt

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The customer is experiencing repeated issues with their phone shutting down and unclear call quality.

📱 Device Issues Power & Boot 2x asked 0 variants 0 scripts ec7ce95a_recording-3621605679.txt

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The customer is inquiring about the status of their phone that was sent for repair and whether it was misplaced or lost by USPS.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 0f532dd6_recording-3642990863.txt

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The customer is experiencing physical damage to their phone, including cracks and pieces falling off, despite being careful with it.

📱 Device Issues Physical Damage 1x asked 0 variants 7 scripts efa4a178_recording-3634133954.txt

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The customer is inquiring about the status of their phone repair and shipping after not receiving it for three weeks.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts a4ca8e2b_recording-3634097893.txt

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How to activate a new SIM card and confirm the associated plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 12 scripts 14a92555_recording-3649792522.txt

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The customer is inquiring about the status of a phone repair and seeking compensation or a replacement for a defective phone.

📱 Device Issues Physical Damage 1x asked 0 variants 11 scripts d6db023e_recording-3644561931.txt

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Why is my phone repair taking longer than expected and what are the charges for data retention?

🏪 Store & Service Device Repair 1x asked 0 variants 3 scripts 2f9b46fd_recording-3622092965.txt

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How do I transfer my line to a new service provider and set up my account?

💳 Account & Billing Plan Changes 1x asked 0 variants 8 scripts 354a8113_recording-3648227970.txt

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Customer wants to purchase a SIM card and start a phone plan.

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts 8be33d2f_recording-3646441025.txt

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The customer is experiencing issues with a broken SIM card slot and needs assistance with unlocking the phone and using the second SIM card slot.

📱 Device Issues Physical Damage 3x asked 2 variants 13 scripts a0508e1a_recording-3640515283.txt

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Pending Questions (1608)