Content Moderation
Rejected Questions (174)
The customer's messaging app has a slow reaction time.
Best Script: What we can do is we can try clearing the cache of your messages, so if you go into your settings... Go to settings, apps and notifications. Okay. The...
When will the phone have a working hotspot option?
Best Script: Currently, we do not have an option for a hotspot. They have this setting, but it doesn't work. It's not fully created yet by the devs. There's a plac...
The phone randomly restarts multiple times a day.
Best Script: Would you be able to bring it to our Muncie store so we can take a look at it, please?
Is my phone still at the repair location?
Best Script: If you want I can go ahead and I can ask him to call you whenever he has time today, okay?
The customer cannot hear the other person during calls.
Best Script: Sure, let me know when you're ready to take it. 4306 13th Avenue. Brooksville, New York. And the zip code is 11219.
How to update the delivery address for packages?
Best Script: If you're going to keep receiving packages from the same shipper, you have to give them a call and make sure they update the address, okay?
Is there a plan that includes calling to Canada?
Best Script: I spoke with my supervisor, and they said that they're not aware of any adding calls to Canada.
Why can't I receive calls while on another call?
Best Script: If I come back by tomorrow, you'll exchange my phone for a new one? No problem.
The customer is not receiving messages on their phone.
Best Script: Okay, delete app data. Yes. Okay. Okay, done. Alright, so now that we've done that, you can go ahead and turn your phone off and turn it back on and y...
Questions about the compatibility and features of specific phones
Best Script: Just so you know, like, our seven-day return policy, it's mainly for, like, the design that you don't want it rather than, like, using it. So just mak...
What is the warranty policy for a repaired phone?
Best Script: Well, at the end of the day, from day of purchase, you get a warranty of 2 months for hardware, 6 months for software, and a year for network. And the...
Why do text messages stop coming in frequently?
Best Script: If you want to forward out your number, you can do it.
The screen is malfunctioning and texting by itself.
Best Script: So, you can send it in to the Borough Park location so we can see exactly what's going on and fix the phone.
Why am I not receiving all text messages?
Best Script: Go into your settings. Go to apps and notifications. And then see all apps. Scroll down to messages. Click on storage and cache. It says at the top me...
Why are my messages being sent twice?
Best Script: Can you repeat those just to make sure that we have it correct? Yeah, sure. 90 Ross Street, apartment 2H, Brooklyn, New York, 11249. That is correct.
The camera is disabled due to a security policy
Best Script: Okay, so you can bring the phone into the Borough Park location and get it fixed there.