Content Moderation
Approved Questions (185)
Why am I experiencing delays in receiving text messages and issues with the weather app after a system update?
Best Script: So, there's a few bugs that are currently happening on the big phone. Sometimes, there's, like, background apps that are using data. Maybe one of thes...
Why does my phone black out during calls even after repair?
Best Script: Yeah, sure. I think I already have your info. Let me just see my registration number.
What should I do if my phone enters safe mode and airplane mode on its own and has no service?
Best Script: I would suggest that you back up the data on your phone. Customers have reported that after they started going into safe mode that sometimes it delete...
What is the status of my phone repair and shipment?
Best Script: I'll give you the tracking number. Okay, yeah, could you please? You ready to write it out? Yeah. Okay, so it's 1-Z as in zebra. 1-0, you said? No, 1-...
How can I reset my phone if I am locked out?
Best Script: You can come into the Borough Park location, we can do it for you. Or you can send it into the Borough Park location.
How can I restore the talk-to-text function on my phone?
Best Script: Go into your settings. Alright, so now in your settings, you're going to go to Apps Notifications. You're going to go to See All Apps, or App Info. Al...
How can I improve my device's battery life?
Best Script: Yes, I see it here. It's ready. It's ready. I think they tried to call her.
What should I do about a water-damaged phone with multiple issues?
Best Script: Text me your address. I need you to send me an email. I can send you an email. Okay. Your name, your phone number and your, yes, your name, your phone...
How can I fix issues with sending attachments after a failed software update?
Best Script: You need to connect to Wi-Fi.
The customer is seeking assistance to unlock a phone that is locked due to incorrect password attempts.
Best Script: Okay, so this is what you have to do. You have to put the wrong password several times until you get it to a screen that says your current IMEI is, an...
Why are apps that require location services not opening?
Best Script: Can you go into your settings? Go into your settings and then go to apps and notifications. You're going to scroll down. You're going to go to the top...
How can I resolve issues with pressing options during calls to American hotlines?
Best Script: Call me from a different phone, and with your FIG phone, call that American hotline while you're on the phone with me, and also I can take a look at i...
What can I do if my phone is not recognizing the SIM card and can't make calls?
Best Script: The phone may not be reading the SIM card. Do you have another phone that you can put the SIM card in?
What are the features and specifications of the Fig Core phone?
Best Script: Yes, so we do have the fig core. We have the talk only version and then we have the talk and text version.
Why are my files appearing as empty zip files when transferring to my new device?
Best Script: There should be zip files all the way through, so transfer them over to your phone and then once you go on to your phone with the files, you'd be able...
Why is my data not working despite being told it would be added?
Best Script: Okay, I'm going to refresh the line. Please stay with me on the phone for a few more minutes.
How can I stop excessive data usage by the Google Play Store after an update?
Best Script: When you're in apps, you can press on mobile data, Google Play Store, and there's an option to force stop it.
Why is my phone's storage reported as full despite deleting messages and pictures?
Best Script: No, the only way for you to do that is if you were close to the Borough Park location, you can come in and we can manually put it back onto your phone...
How do I find the vibrate option in the pull-down menu on my phone?
Best Script: Okay, so you wanted the vibrate icon from your pull down tab? If you go to it, right, and then you pull down the tab to expand it. So, it's like two r...