Moderation - Admin

Customer inquired about the status of an online order due to lack of confirmation email.

💳 Account & Billing Order Pickup 1x asked 0 variants 3 scripts b46f18c0_recording-3642778195.txt

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The customer is confused about a missing digit in their account number related to their phone number.

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts 1d232117_recording-3633982452.txt

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How to select which SIM card to use for outgoing calls with two SIM cards installed?

📱 Device Issues Buttons & Controls 1x asked 0 variants 5 scripts 70aa0374_recording-3650530434.txt

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How can I put an account on hold or cancel it while keeping the number?

💳 Account & Billing Account Access 1x asked 0 variants 6 scripts a6b1a508_recording-3636571103.txt

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The customer is inquiring about a replacement part for a phone case that is not available separately.

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 7adecba8_recording-3647898304.txt

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What apps are available on the Fig phone and can additional apps be downloaded?

💻 Apps & Software Messaging Apps 1x asked 0 variants 4 scripts 714a4c95_recording-3638581646.txt

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Why is there a cost to repair a phone that broke while in a case?

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts 3eed6480_recording-3636551770.txt

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The customer is experiencing audio issues and a cracked screen on their phone.

📱 Device Issues Audio & Sound 2x asked 1 variants 9 scripts ef7dffd8_recording-3648452933.txt

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The customer is inquiring about changing their service provider due to compatibility issues with their new phone.

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts 58d5b0e7_recording-3642891244.txt

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The customer is experiencing issues with multiple apps not functioning properly, including messaging and talk-to-text features.

💻 Apps & Software Settings Issues 2x asked 1 variants 7 scripts d1d9c452_recording-3633691218.txt

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The customer wants to change their service plan and inquired about the payment required for the transfer.

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 1138629e_recording-3633956703.txt

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The customer is reporting inappropriate emojis appearing in the text app when certain words are typed.

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts 0b896310_recording-3644171438.txt

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How can I transfer text messages and pictures from my old phone to my new phone?

💻 Apps & Software Settings Issues 3x asked 2 variants 17 scripts 0f614cea_recording-3644133221.txt

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The customer's voice is not working and the device is not connecting to the car.

📱 Device Issues Audio & Sound 1x asked 0 variants 7 scripts 36ed4d26_recording-3636540484.txt

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The customer is experiencing issues with running out of data and needs troubleshooting assistance.

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts baa6f415_recording-3644135297.txt

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The music app has a bug and text messages are only received when the message app is opened.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts fe607657_recording-3622407950.txt

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The customer's wife's phone is constantly making notification sounds without any notifications.

📱 Device Issues Settings Issues 1x asked 0 variants 1 scripts e413e843_recording-3639899950.txt

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The loaner phone is not working due to service issues related to the IMEI number and SIM card.

📱 Device Issues Power & Boot 2x asked 1 variants 8 scripts a907161d_recording-3622221051.txt

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The customer is having trouble activating their Fig Phone with their Verizon account due to compatibility issues.

📱 Device Issues Account Access 1x asked 0 variants 5 scripts 7e6aab8e_recording-3617352970.txt

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The customer is experiencing issues with GPS and data functions on their phone due to changes made by AT&T.

🌐 Data & Internet No Data Connection 1x asked 0 variants 7 scripts bdacc1c0_recording-3644145418.txt

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Content Moderation

Pending Questions (1608)