Moderation - Admin

Customer is frustrated about the delay in the repair of their phone, which has not been ready after two weeks.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 501aafba_recording-3648056989.txt

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The customer is having trouble with dictation on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts 6c613a55_recording-3637456833.txt

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How can I cancel an account and request a refund for a recent charge?

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts abe846e0_recording-3634503733.txt

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Can I get a phone case for a different phone model?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts d5f3c67f_recording-3639135523.txt

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The customer is experiencing issues with their phone connecting to Canadian phone towers while traveling.

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts fc2940c2_recording-3620247366.txt

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The customer is inquiring about the tracking information for a shipment that was supposed to be sent but has not been received.

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts 0f08a58c_recording-3622120520.txt

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Customer is unable to receive texts from an iPhone after a phone update.

💬 Messaging SMS Text Messages 1x asked 0 variants 3 scripts 8dfd3160_recording-3649555815.txt

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The customer is experiencing intermittent issues with sending pictures and using T9 word and voice recognition due to data problems.

🌐 Data & Internet No Data Connection 1x asked 0 variants 8 scripts defdc7b9_recording-3644170598.txt

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The phone went blank and cannot load the Android system.

📱 Device Issues Power & Boot 1x asked 0 variants 9 scripts 72dacec9_recording-3646822053.txt

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The customer's phone screen stopped working after experiencing intermittent shutdowns.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts 76538805_recording-3646556569.txt

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How can I remove the MMS restriction on my Fig phone?

💻 Apps & Software Settings Issues 2x asked 1 variants 14 scripts b7eb038e_recording-3637219208.txt

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How do I transfer files from my old phone to my new Fig phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 0391b67a_recording-3640543033.txt

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The customer is experiencing a black screen on a newly purchased fixed phone.

📱 Device Issues Screen & Display 1x asked 0 variants 5 scripts f36dac53_recording-3621588293.txt

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The customer is experiencing issues with calls dropping and receiving a message indicating mobile service is not available.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 3 scripts 696a6b22_recording-3621588480.txt

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The customer is inquiring about the status of their phone repair due to physical damage.

📱 Device Issues Physical Damage 2x asked 0 variants 0 scripts 6e6a816e_recording-3637388893.txt

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Inquiry about stock availability of a specific phone model

🏪 Store & Service Order Pickup 1x asked 0 variants 7 scripts 9e3727ad_recording-3645129906.txt

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The phone keeps returning to the home screen while using apps, affecting text messaging and notepad functionality.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 58d7a03d_recording-3648838437.txt

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The music player app on the phone does not open

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 21891d45_recording-3642131311.txt

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The notification light on the phone stays green and the phone does not turn on.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts ceeac89c_recording-3621582337.txt

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The customer is experiencing issues with the camera app not being available and the microphone not working.

📱 Device Issues Camera 1x asked 0 variants 4 scripts 45109f94_recording-3648444313.txt

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Pending Questions (1608)