Moderation - Admin

The customer is experiencing issues with not receiving messages when the phone is dead and then turned back on.

📱 Device Issues Messaging Apps 1x asked 0 variants 3 scripts 2337cfc2_recording-3644112216.txt

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The customer is requesting a final invoice for multiple phone repairs and inquiring about the shipment status of their phones.

💳 Account & Billing Bill Questions 1x asked 0 variants 8 scripts cf51ecca_recording-3649641674.txt

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How to reset a phone that requires Google Authenticator for factory reset?

📱 Device Issues Settings Issues 2x asked 1 variants 4 scripts 20157c2d_recording-3641703447.txt

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How to use the text-to-talk feature on the phone?

💬 Messaging Messaging Apps 1x asked 0 variants 12 scripts b328255d_recording-3649923763.txt

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The customer is experiencing issues with their phone not ringing or showing caller ID for incoming calls.

📞 Calls & Voice Can't Receive Calls 1x asked 0 variants 0 scripts 88970644_recording-3622051541.txt

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What is the warranty for a phone that was damaged after being dropped?

📱 Device Issues Physical Damage 1x asked 0 variants 6 scripts 388f1be4_recording-3642187889.txt

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The customer is experiencing weak vibration on their phone, causing them to miss calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 6 scripts 12b691d8_recording-3642231025.txt

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The customer is having trouble with dropped calls and did not receive a return label for a broken phone.

📱 Device Issues Calls & Voice 1x asked 0 variants 5 scripts de13be3f_recording-3621528106.txt

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How do I cancel my service while transferring my number to a different plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 4 scripts f86f89bd_recording-3620346389.txt

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The customer's phone screen stopped working and the battery is overheating and draining quickly.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts 66413050_recording-3621536012.txt

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The customer is inquiring about the availability of a compatible phone case for the Fig Core model.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 0de87661_recording-3644480470.txt

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The customer is experiencing draft calls while talking on their phone.

📞 Calls & Voice Call Quality 1x asked 0 variants 0 scripts e0bc4cab_recording-3640060932.txt

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The customer is experiencing issues with their SIM card activation and data connectivity.

🌐 Data & Internet No Data Connection 1x asked 0 variants 2 scripts 54936483_recording-3644103400.txt

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Can I connect the Fig Phone to my car for Waze and how do I input the information?

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts fd4854fd_recording-3637188852.txt

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Can I pay for a deposit on a temporary phone repair with a card over the phone?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts 6d4231d2_recording-3642148349.txt

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The customer is experiencing service issues due to a failed payment and is inquiring about how to resolve it.

💳 Account & Billing Payment Issues 1x asked 0 variants 3 scripts d8325b4a_recording-3636538225.txt

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Customer is inquiring about assistance in Hebrew language

❓ General Inquiry Service Questions 1x asked 0 variants 2 scripts d1a1b579_recording-3647831000.txt

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The customer is experiencing intermittent issues with their phone not turning on properly.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 9704727a_recording-3649228596.txt

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The customer is experiencing issues with their phone's camera and is inquiring about a newer model or update.

📱 Device Issues Software Updates 1x asked 0 variants 2 scripts 59792049_recording-3635316131.txt

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Customer is trying to reach support but is experiencing issues with the call process.

❓ General Inquiry Other 1x asked 0 variants 0 scripts 7a11cf47_recording-3648356531.txt

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Pending Questions (1608)