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The customer's son's phone screen is not working after less than a month of use, and they want to know how to get it repaired or replaced under warranty.

📱 Device Issues Screen & Display 1x asked 0 variants 5 scripts b762b12e_recording-3646091984.txt

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Is it possible for me to keep the FIG replacement phone?

📱 Device Issues Physical Damage 1x asked 0 variants 1 scripts 6a455cb4_recording-3640604368.txt

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The customer is experiencing issues with message notifications and volume control after a software update.

💻 Apps & Software Settings Issues 1x asked 0 variants 4 scripts da402349_recording-3649104561.txt

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Customer is having trouble resetting their password and is unsure about the correct input format.

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 96ce9f35_recording-3636546515.txt

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How to transfer service from Tracfone to Verizon using a specific IMEI?

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts 9d9a2301_recording-3633633144.txt

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Can I purchase a leather phone case without internet access?

🏪 Store & Service Order Pickup 1x asked 0 variants 4 scripts 24cc2875_recording-3649163285.txt

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Why is Waze not working on my Fig 2 phone and how can I add a new user?

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 5937bf8a_recording-3642020537.txt

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Is the store open today and do they repair phones?

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts e9501c2d_recording-3644910991.txt

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How can I get my account number and PIN number for my service?

💳 Account & Billing Account Access 1x asked 0 variants 1 scripts 43f4c3ec_recording-3646666285.txt

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What is the warranty for the phone and what storage options are available?

❓ General Inquiry Product Information 1x asked 0 variants 7 scripts 07da0976_recording-3621593789.txt

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How do I reset my phone if I forgot the code?

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 0bf8ae9f_recording-3644154284.txt

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Why doesn't my phone make a noise for incoming text messages when it's closed?

💬 Messaging SMS Text Messages 1x asked 0 variants 14 scripts 4e141e0a_recording-3646403138.txt

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Is my phone ready?

🏪 Store & Service Order Pickup 1x asked 0 variants 0 scripts 474f9aaa_recording-3647967298.txt

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Can I use a Verizon SIM card in a Fig Phone and what are the warranty details?

❓ General Inquiry Product Information 1x asked 0 variants 9 scripts 49233033_recording-3634167252.txt

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The music app is not opening and the weather app is not getting the correct location.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts a6f869fe_recording-3637371710.txt

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Can I monitor the calls and texts made by my daughter on the Fig Phone?

💳 Account & Billing Account Access 1x asked 0 variants 5 scripts 8a4fae1d_recording-3621547411.txt

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The speaker on the customer's Fig Freak F26 phone is not working.

📱 Device Issues Audio & Sound 1x asked 0 variants 2 scripts 4d562461_recording-3644163390.txt

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The customer is experiencing issues with their phone displaying corrupted files and losing contacts.

📱 Device Issues Software Updates 1x asked 0 variants 11 scripts cdfdb912_recording-3636565406.txt

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Can I buy a mini fig phone remotely or online?

🏪 Store & Service Order Pickup 1x asked 0 variants 10 scripts 4693a462_recording-3645425739.txt

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The customer has a broken screen and is experiencing battery drainage issues.

📱 Device Issues Screen & Display 1x asked 0 variants 6 scripts 1cc66167_recording-3649206933.txt

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