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The phone shuts off randomly when adding contacts.

📱 Device Issues Power & Boot Asked 1 times resolved
Best Response 85% effective
First of all, we have to go to contacts. Once in contacts, on the top right of the screen you will see the three bars. Go on those three bars. Now export the contacts. Export to a PC file? Exactly. And now go to apps and notifications. See your app, Contact, app info, clear storage. Yeah. And that should be it. Okay, the contacts should work now.
instruction Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

30%
This happens when she closes the phone, when she closes the phone, they do it like kind of harsh, you know? So when you slap it like that, I know it's not on purpose, it happens to the best of us, but when she slaps it like that, when you close the phone and snap it, and you snap it when you close it with your hands, sometimes we do it, you know, it's kind of rough. The phone has three contacts in the battery and those three little contacts they like shake a little bit and that will shut off the phone. That is when that happens. If she notices, she will see that the phone won't ever turn off if the phone is open. But when she closes it, sometimes, you know, we close our phones with the chin or like snap it with the hand like in the middle or something like that, the phone closes too hard and this happens. So try to close it a little bit gently. If you still see that it's happening, we have to see the phone, we have to open it up and see what's going on.
explanation 0/1