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Why is my phone flickering and not working properly?
Best Response
50% effective
Question:
Why is my phone flickering and not working properly?
Answer:
Script:
I can't imagine how inconvenient it is on your end about that issue on your phone, and I will try my best to assist you with that.
Verification:
May I ask if your phone was charged?
May I ask if your phone is updated on the latest software?
May I ask what troubleshooting step have you done so far?
May I ask where are you located?
Step 1:
Verify if phone was charged.
Step 2:
Verify if the phone is on the latest version by going to settings, then about phone.
Step 3:
Ask to reboot the phone and take out the battery for 10-15 seconds.
Step 4:
Ask where they are located and check the nearest store on their area.
Step 5:
Ask to bring the phone to the nearest store on their area if not resolved.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
In order to send a shipping label, we have your email, is it dasi.g at gmail.com? Okay, I'm sorry. Do you want to spell it just in case it's not spelled right? Yes, D as in dog, A as in apple, S as in Sam, I as in India, E as in elephant, G as in gorilla at gmail.com.
45%
Please bear with me on the phone while I finish.
45%
If you can include a note inside the package, putting attention to Benjamin. Benjamin is store manager.
45%
Just explain briefly in understandable words if you can, as brief as you can, that you fixed the phone and that this time we did this, we fixed the motherboard actually because the SIM slot is motherboard repair.
30%
You won't be able to save anything. So that's, I want to be very critical of you with that.
30%
The phone is completely corrupted. You won't be able to save anything.
30%
I just sent you the label. You should be getting it in your email anytime soon or now.
15%
I can collaborate with you with the shipping label, okay? So you don't have to go through stress shipping and just print the label or make it up in a nice package and that's it.