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How do I return a damaged phone for replacement and retrieve contacts?
Best Response
45% effective
The right address is 4306 13th Avenue. That's the right address, yes. That one that I got? The label that you got for 4306 13th Avenue? That's correct. Okay? When you send it, when you send the phone, please make sure to include a note inside the package with your name, your phone number, your address, and explanation of the issue. Okay? That is a document that is very, very important. Do not forget about that.
Other Response Scripts
45%
In order to transfer your contacts, the phone needs to work. Okay? You have to go to contacts on the phone, just a regular contact. Then once you're in contacts, on the top left of the screen, you will see three bars, three horizontal bars. So tap on that. And once you tap on those horizontal bars, you have to go to settings. Okay? And in settings of the contacts, you will find an option that says export contacts. Okay? Once you export contacts, you will have to save them. Just press save. The phone will tell you, okay, the phone is not a code. To save them in the VCF file, as the phone shows you, once you have them saved, you simply connect your phone into your computer. Okay? The phone will show up in your computer, and all you have to do is drag and drop the file into your computer. And that's it.
45%
Once you connect it to your computer, you will see that the contact file, okay, you will have to look up in your phone for the contact file. It will be literally a contact file. Okay? It's impossible to miss. Once you see it, just transfer that contact file into your computer, and that's it. Then you can transfer the file to any phone, and it will be able to read by any phone, by Samsung iPhone, or any kind of device.
45%
Show me, please. Make a video. Show me what you're doing. Send it to me through e-mail, and I'll take a look to see if there's something wrong on the steps that I gave you. Okay?
45%
So go get it, please. Send it now. Okay? Because the last label that we sent you, we sent it to you almost three months ago.
30%
No, no. Unless you have a special software that can open VCF files. But no, the computer usually doesn't open the file.