📱
How can I get a new phone after losing the current one and ensure the phone number is retained?
Best Response
45% effective
So, once you, what you can do is you can come into one of the Fig stores to get the phone and the SIM card or you can order a flight from the SIM card, but once you get the new device with the SIM card, we can, you just have to read us the SIM card number and then we'll be able to attach that SIM card to the same account, no problem.
Other Response Scripts
45%
Well, it's the SIM card, so once you get the phone in hand, you get the SIM card in hand, you call us and we'll be able to activate that SIM card over this same line.
45%
Okay, so I can either order the phone or the phone with the SIM card, and once I have both, then I can call you back and you can have it all connected over the phone with me. I don't have to actually go there.
35%
You can do that over the phone once we have the phone in hand.
30%
So, we have our service, which is partnered with T-Mobile, it's a limited talk and text in the U.S., and then we have the option of an Israeli SIM card that's from 019 Mobile, so a different company, that we sell their SIM cards and they work in Israel.
30%
No, it's not international. Can it be upgraded to international? No.
30%
You would have to get the Israeli one, and then it only works in Israel and U.S.? No, that SIM card, that Israeli SIM card, only works in Israel.