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The phone shuts off unexpectedly and data is lost.
Best Response
45% effective
You're definitely correct. I'm going to send this complaint to the developers directly, okay? And also, if you ever come to Borough Park, please come by our store. We will reflash your phone to make sure that this will never ever happen again.
Other Response Scripts
45%
We are working on some kind of cloud right now. It is going to take some time. And yes, I'm sorry for what happened. If you wish to send us a phone, we can definitely send you a loan on it in the meantime so we can make a reflash and make sure that the data, the next data that you will put in will be completely safe.
45%
If you wish to send the phone, of course, we'll send you a label. We can send you a loaner if you need a phone in the meantime, and we will reflash the phone. We will make sure that the software is correct, that this will never happen again, and yes, we can do that if you want.
30%
We have to see exactly what happened, but usually this happens because the phone detects that there's some kind of corrupted file that is going to either affect the whole phone, but this shouldn't happen. The file should be either deleted by itself, but not the whole phone at all.
30%
No, it doesn't happen. It's not a situation that happens every... Never, pretty much. Of course, we had... We saw one or two phones with this problem by the beginning of the year, but that's pretty much it.