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The phone randomly loses service and requires a reset to regain connectivity.

📱 Device Issues Power & Boot Asked 2 times needs_work
Best Response 30% effective
Okay, we have to take a look at this phone, okay? That behavior that it's having is not normal. It's not a software issue. We will need you to send us the phone.
explanation 0 helpful / 1 not helpful

Other Response Scripts

30%
We will need you to send us the phone.
explanation 0/1
15%
Yes, you have to include a note inside the package with your name, your phone number, your address, what's the issue on the phone, and that's what you need to fill in in order for us to identify your phone once it arrives.
instruction Steps 0/2
15%
I can give you the address right now. 4306 13th Avenue, Brooklyn, New York, and the zip code is 11219.
instruction Steps 0/2
15%
So when you send this, please make sure to include a note inside the package. Don't forget about that. That is extremely important, okay?
instruction Steps 0/2
0%
Yes, we are looking at a fix for the messages app tomorrow.
info 0/2
0%
Once we receive it, we will call you.
promise 0/2

How Customers Ask This

"The phone randomly loses service and requires resetting to regain connection."