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Dashboard Moderation Filter Rules Merge Tool Activity Log

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The customer is experiencing issues with data usage and cannot send text messages.

The customer is experiencing issues with receiving and sending messages on their phone.

The customer is experiencing issues with not receiving messages due to a lack of data on their phone.

The customer is experiencing issues with sending and receiving SMS messages.

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I can help with that. Do you have the phone in your hand? All right, go to settings. Notifications. Apps and notifications, okay. See all apps. And then you're going to click the top right, there's like three little dots, click on those, click show system. All right, now the list is in alphabetical order, you're going to scroll down to D as in dog, and you're looking for DuraSpeed. Perfect, and now you're going to click on that, and you're going to click open. All right, now there's a switch at the very top, what does it say? It says on. All right, switch it off. Okay. Now you're going to go back twice, back to the long list of applications. You're going to scroll down to messages. Yes, messages. And you're going to go to storage and cache. Yes. You're going to clear storage. No, you're not going to lose any messages at all. Clear app data? Yes. Okay. All right, and you're all set. All you need to do is turn your phone off and turn it back on and you should be getting all your messages now.

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