The customer is experiencing issues with data connectivity and is unable to send or receive messages.

I can help with that. Do you have the phone in your hand? All right, go to settings. Notifications. Apps and notifications, okay. See all apps. And then you're going to click the top right, there's like three little dots, click on those, click show system. All right, now the list is in alphabetical order, you're going to scroll down to D as in dog, and you're looking for DuraSpeed. Perfect, and now you're going to click on that, and you're going to click open. All right, now there's a switch at the very top, what does it say? It says on. All right, switch it off. Okay. Now you're going to go back twice, back to the long list of applications. You're going to scroll down to messages. Yes, messages. And you're going to go to storage and cache. Yes. You're going to clear storage. No, you're not going to lose any messages at all. Clear app data? Yes. Okay. All right, and you're all set. All you need to do is turn your phone off and turn it back on and you should be getting all your messages now.

It should take five, ten minutes, okay?

Yep, you're all set. I'll charge it now.

So, first you have to check to see exactly what the problem is. Can you let me know is there any other functions on your phone that aren't working properly?

Okay, so just to verify, it says that last updated zero minutes ago, right?

No, you should, but you should, if you don't have unlimited data or a lot of data on your plan, you should be using Wi-Fi to update your phone, so you should connect to a Wi-Fi network.

So what you can do, you would have to pay $5.50, and it would add a gig to your plan so that your data would start working again. That's for every month, or can I just pay for now? No, you can just do it for now, so it would be just one charge.

It's going to bill to the card that is ending in 9576, all right?

Whenever you're about to make an update with your own data, the phone will tell you, hey, you're about to make an update with your own data. Are you sure you want to proceed? And you just press yes, okay, in order for it to happen.

You can text me your email and I can send you a whole tutorial on how to do it. It's not that easy, but it will block apps for good.

Yes, that's correct. You don't have data left. I can add you more data. No problem. It's going to be $5 for it because we have one more gig. Now, we can do it right now.

Yes, that's correct. You don't have data left. Okay. Now, what is the next issue? Now, we can fix that. I can add you more data. No problem.

Alright, and which Fig do you have?

Can I have your number please?

You have to call US Mobile in order to add data, okay?

Yes, please.

Yeah, if they're having that issue with the missing messages, yeah, you can go ahead and let them know.

Yes, so that, when you did that, it caused you to use up all the data on your phone, which is tied to those functions that aren't working right now.

You only have one gigabyte of service per month. You have one gigabyte of monthly talk and text plan.

The period ends on the 22nd.

It's $5.50.

Apparently, you did an update. The update consumed your data, not the weather. The weather just takes a very, very small portion of data, very, very small percentage, not even 1% of your total data if you have 1 gig of this.

Yes, you always have the risk that in order to unlock it, you may need to make a reset on your phone, okay?

No, no, no, it doesn't have anything to do with it. It has to do with, like, the way the new update is, like, responding to the phone.

The message comes and the phone actually, when you're about to make an update, if you read everything that comes through, you will find that it will recommend you to connect the phone to Wi-Fi.

Every time that you're home, when you need to download an update or anything like that, the phone will do it, and your data will be intact, okay?

Okay, so I can check for you, and is this the number you're calling from, or is it a different number?

Once the data comes up to your phone, go ahead, test it. Use it for one or two days. And, yes, and after that, everything should be fine. If it's not, please, you can call me and you can ask for me, and I'll be more than happy to help you.

You can either come to a Borough Park store or Willisburg store. We'll make the update for you over there, and we are not going to charge you.

So, simply go to Settings in your phone. Go to Network and Internet, and then the first option is pretty much Wi-Fi. So, look up for your Wi-Fi network for your password, and yeah, that's it.

Yes, you have enough now, okay? So, how do I go about downloading the rest? Do I go into menu? Yes. Settings? Yes. Go to settings, and then go to system update, and you will find there that there's a bar.

Yes, click on download, and well, give it 15 minutes because the data add is now automatic, okay? So, I just did it now. It will take 15 more minutes.

Again, give it 15 minutes and start doing it again. Everything should work perfectly fine. If not, call me. Again, my name is Juan. Ask for my name, and I will help you as many times as you need to get it done, okay?

You should continue updating your phone because every update makes issues, okay?

I'm sorry that you had that experience. I'm a different person, so please, let's start from zero.

From what I'm seeing here, you accepted an update a few days ago. Well, actually, I can see here. You accepted an update two days ago. And that, unfortunately, consumed most of your data.

It depends on where you are located, but it should take a few minutes only, no more than 15 minutes to finish.