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How can I reactivate a feature on my phone that I previously removed?
Best Response
50% effective
Question:
How can I reactivate a feature on my phone that I previously removed?
Answer:
Script:
I understand that you need assistance to reactivate a feature on your phone that was previously removed and that is possible by bringing your phone to one of our stores for reflash and no worries as it is free of charged.
Verification:
May I ask what features that you need to reactivate?
May I ask where are you located?
Step 1:
Verify what features that needs to reactivate.
Step 2:
Ask for customer location and referred to the nearest Fig store on their area.
Step 3:
Provide the store operations hours and address.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
35%
You have to come into the store. You took it off over the phone, and you can only take it off now in the store, but you can't put it back on.