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Why can't I download photos and messages?
Best Response
50% effective
Question:
Why can't I download photos and messages?
Answer:
Script:
I apologize that you're experiencing such inconvenience on your end, I will help you find out the problem and resolved it.
Verification:
Have you updated your software recently?
Does it happen with one single number or for all numbers?
May I ask your service provider?
May I ask your phone number?
Can you confirm if your data is on or if you are connected to Wi-Fi?
Step 1:
Ask to go to the settings and check for system updates.
Step 2:
If it is just for single number, verify if it is related to AI numbers.
Step 3:
Verify if the service provider is compatible to FIG phones.
Step 4:
Verify if the data is on or if connected to Wi-Fi.
Step 5:
Do troubleshooting step by clearing the storage.
Step 6:
Ask service provider if there is an issue with the connection.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
Your data should be back to work in a matter of 10 to 15 minutes.
70%
Yes. You should be able to download them.
45%
Yes. Okay. So let me add. Okay, sure. Like, 2GB.
45%
One gig at a time, okay? But with one gig, you will be fine. It's going to be $5.
35%
Yes, of course. I can add you more. It's going to be $5.
35%
If you want to wait, you can wait. If not, we can add $5 now, and it will... It's going to be $5.
35%
No, no, no. I have a card on file that it's taking... It's the one that you use to pay every month.
30%
You cannot download photos, Rachel, because you've run out of data.
30%
Your renewal date is on November 24th, and you will be perfectly fine with that amount of data until then.