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How can I reinstall the Waze app on my phone after it was uninstalled?
Best Response
50% effective
Question:
How can I reinstall the Waze app on my phone after it was uninstalled?
Answer:
Script:
I understand that you needed to reinstall your Waze app, but it can only be done directly to our store.
Verification:
May I ask where are you located?
Step 1:
Verify the nearest store from the customer's location.
Step 2:
Provide the information and the store address.
Step 3:
Inform about the operation hours and set an expectation for the service.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
At the moment, there's nothing that you can do unless you want us to bring your phone in to the Borough Park location where we would flash your phone to get your Waze back, but that would involve getting all your data.
30%
Yes. You updated your phone and then your Waze appeared and never came back? No. The phone was updated. Just the Waze would happen to have been uninstalled on a different incident.
30%
So our devs are working on a way for customers to get it back if they uninstalled it. They're currently working on that.
30%
No. That service is only available at the Borough Park location. So if you are not there, then you'd have to wait for the devs to release an update that allow you to get the Waze back.
30%
Currently, this is the first of the situation that they're dealing with, so they're trying to figure out exactly what to do and how to go about it. So most likely, there'll be more information in the next couple of days.
30%
Right. Amazing. Okay. I appreciate your time and help.