💻
How can I clear storage on the Movit app to fix loading issues?
Best Response
50% effective
Question:
How can I clear storage on the Movit app to fix loading issues?
Answer:
Script:
I know that you needed assistance for some troubleshooting step and I can help you out with that. Let me walk you through.
Verification:
May I ask what Fig phone do you have?
Step 1:
Verify what Fig phone they have.
Step 2:
Ask to go to settings then apps and notification.
Step 3:
Ask to go to see all apps or app info then Movit app
Step 4:
Ask to go to storage and cache then clear storage.
Step 5:
Properly turn off your phone and take out the battery for 10-15 seconds.
Step 6:
Turn it back on and try to use it again.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
85%
So, you go into your settings, you go to apps and notifications. You go to CLS. Yes, I'm in Movit and I press clear storage. After that, you would go into your settings and go to system. And you go to reset options. System, reset options, okay. And restart mobile, Bluetooth and Wi-Fi. Reset, okay. All right, now it should work. Now it should work, you turn your phone off, turn it back on. It should work now.