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The customer is not receiving messages on their phone.
Best Response
85% effective
Okay, delete app data. Yes. Okay. Okay, done. Alright, so now that we've done that, you can go ahead and turn your phone off and turn it back on and you should be getting all your messages now.
Other Response Scripts
85%
Yes, press open, and you'll see a whole list of apps. And you will see that you are able to turn on your messaging app, okay? And your phone app. So those two apps both need to be on.
75%
Okay, great. So once it's done, that's it. You should be getting calls and all signals.
70%
Okay. And now I shouldn't have that problem anymore.
65%
You have to go to settings on the phone first. Then go to apps and notifications. Once in apps and notifications, go to CO apps. Now, on the top right of the screen, you will find three dots, so tap on those three dots, please. Now, you need to look for an app that's going to be called Durespeed. D as in David, U as in umbrella, R as in red, A as in apple, S as in Sam, P as in Peter, E as in elephant, E as in elephant, D as in David. Okay, now tap on it and press on. Open, yes, I'm sorry. Now, you need to look up for the messaging app and also you need to look up for your phone app and turn them both on. Just those two? Just those two. And that should help.
48%
Yes. I can help you with that actually. It's quite simple. All you have to do is just go into Settings of your phone, please. Okay? Once in Settings, go to Apps and Notifications. Once in Apps and Notifications, go to See All Apps. On the top right of the screen, you will find three dots. So touch on those three dots, please. You will find an option that says Show System. So press on that. Once you press on Show System, you have to look up for an app that will be called DuraSpeed. Once you find it, let me know. Now press Open. Once you press Open, you will find a whole list of apps. Among them, you will see the Messaging app. So on the Messaging app, just put it on. You will see that it's toggled off. You have to toggle it on. And that's it. Now you should be getting all your messages with no issue.
45%
Okay, I have to clear the storage actually. Go to the same, same as clear cache, but instead of doing cache, do storage.
45%
Once in settings, go to apps and notifications.
45%
Once you show system, you need to find the app, the same app, Doodles Feed.
45%
Once you click on that, press open.
45%
Once you press open, all you have to do is, you will find a whole list of apps and one of them will be your messaging app.
45%
Once you're in Settings, go to Apps and Notifications, you will find it there.
45%
Now go to App Info.
45%
Once in App Info, on the top right of the screen, you will find three dots, so tap on those three dots please.
45%
Okay, Durespeed. Okay, I found it. Okay, great. Now press Open.
45%
Alright, so you go into your settings. Go to apps and notifications. Then go to see all apps. And you go to the top right corner, there's a few little dots, click on those. And then click show system.
45%
And now you're going to scroll down to DuraSpeed. So that's D as in dog, U-R-A, speed. And it's in alphabetic order, so you can just scroll down.
45%
So you're going to open that. And then after that, you're going to click on open again. That's going to open the actual function. And you're going to switch it off.
45%
Okay. Alright, so now we're going to go back. We're going to go back into the long list of apps. And then you're going to go to messages. And then you're going to click on storage and cache. And clear storage.
45%
You go to settings, then you go to about phone.
45%
First, please connect to Wi-Fi if you can. The update is very large, and it will use up all your data if you don't use Wi-Fi.
45%
Once in apps and notifications, go to CL apps.
45%
Once in CL apps, you need to look up for an option that says, that's on the top right of your screen, it's going to be three dots, so tap on those three dots, please.
45%
Go where it says show system.
45%
Okay, now press open.
45%
Once you press open, scroll, you will see a whole list of apps. One of the apps will be messages. You have to turn it on.
45%
So once you're in a show system, what you need to do is look up for an app that will be called Durasepeed, okay? It's D-U-R-A-S-P-E-E-D. Did you find it?
45%
Yes, open it. And once you open it, you need to press your messaging app, okay? And you need to turn it on. And your phone app, too.
45%
Alright, so what we can do is we can try restarting the message app. Go into your settings, go to apps, go to messages. And then you go to storage and cache. And then clear. And then you clear storage.
45%
Look up for the Messaging App. Clear Storage.
45%
Now, turn the phone off. Turn it back on and try to use it.
45%
Turn the phone completely off. Take out the battery. Put everything back on and try to use it.
45%
You can call them, yes. You can dial 611. They will pick up and then they will be able to tell you, hey, yes, you have this one or you have this one. Understand?
45%
First of all, call them. Make sure that you have either work or light speed, okay? And once you have that information, you have to have data. They will tell you, no, you don't have, or yes, you have a lot of data. Once you have that information, they will tell you, oh, please, please feel free to call me back. And if, of course, if you don't have data or if it's not one of those two, it's not going to work. So make sure to check on that.
45%
Are you able, by any chance, to make a video of it happening? With a different phone and send it to me to info at fakekosher.com so I can take a look at it and help you.
38%
And that's it, then you should be receiving all your messages with no issue.
35%
Okay, I can help you with that, so go to settings in your phone, please.
35%
I can help you with that, go to settings please.
35%
Okay, so you have to turn it on.
35%
And the phone app needs to be on too.
35%
We only need SIM slot 1.
35%
Go to settings in your phone, please.
35%
Okay. Now, if you already removed the line, then just put the SIM card in the phone and try to use it. Did you try that already?
30%
This app is an app that... It's meant to make your battery last a little longer. Unfortunately, we noticed that accidentally the Messaging app got in there.
30%
Yes, after Hanukkah.
30%
Okay, we are really working on another solution. Let me speak with him a little bit. Let me tell him about your problem, but you're not, you're receiving messages completely. What you're not receiving is just some group text, correct? Right. Okay, then I'm going to see, I'm going to try to investigate a little.
30%
Just to let you know, let me warn you that the next solution, it may be the factory reset.
30%
Okay, thank you so much.
30%
I'm going to report it now and hopefully we can have solutions for it very soon, okay?
30%
I have to report it first and then we will go from there because for what we understood it was working just fine.
30%
I'm going to report it now, hopefully we're going to have a solution for it soon.
30%
No, no, no, no, no, no, no, no, nothing at all.
30%
Yes, some customers are experiencing a loss of text messages. So, there is something we can do about that. Do you have your phone on hand?
30%
No problem. Have a great day. If you have any other issues, call us back.
30%
Some of our customers are still experiencing these issues, even though they updated. Our devs are trying to look into exactly what's going on. The updates fix about 90% of our customers' issues. But some of them are still experiencing those issues. So, what we're doing is we're taking down their phones. It's called the IMEI number. It's in settings. And we will need that number. And pretty much our devs are looking into that and collecting data to figure out exactly what's going on with those that are still experiencing those problems.
30%
I'm going to send this number over to the devs. And they're going to be looking into exactly what's going on. And they're going to get that fixed for you, all right? So, unfortunately, we don't have a time frame yet. We have been collecting these numbers for the past day and a half. We're trying to figure out exactly what's going on, what ties it together. Once they get that information, they're going to send out a fix for that.
30%
You're going to text me something? Yes, you'll get a notification of a new update, yeah.
30%
So if I press download, it should work? Yes.
30%
So it's like a diamond-shaped or upside-down triangle.
30%
Once it's downloaded and installed, it does fix the issue that customers have been having with the messages that multiple customers have been having.
30%
Okay, so you're not connected to the Wi-Fi.
30%
With a D, yes. Sorry, D for dog?
30%
All my conversations are going to load back up and then hopefully I'll start receiving texts, but I should restart the phone and then see if I start getting texts back.
29%
Please go to Settings on the phone. Once in Settings, go to Apps and Notifications. Then go to CO Apps. Once you're in CO Apps, you need to look up, there's, on the top right of the screen, there will be three dots. So tap those three dots, please. Once you tap on those three dots, you will find that there's an option that says, Show System. So press on that. Once you're in Show System, you need to look up for an app that will be called DuraSpeed. Once you're there, press Open. Now you'll see a whole list of apps. You have to turn on your Messages app and your Phone app.
15%
I can try to help you with that, okay? So you need to go to settings on your phone.
0%
Yes, we are aware, and we are actually looking for another solution right now, okay?
How Customers Ask This
"The customer is experiencing issues with receiving messages on their phone."
"The customer is not receiving text messages on their phone."
"The customer is not receiving text messages on their phone."
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