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Why am I not receiving all text messages?
Best Response
75% effective
Now, it should be working. Yes. So, use it normally. If you find any other problem, please let us know.
Other Response Scripts
45%
Go into your settings. Go to apps and notifications. And then see all apps. Scroll down to messages. Click on storage and cache. It says at the top messages. Right below it, it gives you a number. It says 2.2 something. Go ahead and click on clear cache.
45%
You're going to test it yourself. You're going to test the SIM card. You're going to see if all the messages come through and everything.
45%
In this situation, the best solution then here will be... If you think that it's a problem directly with the phone, then we will hand you a loaner phone, okay? We will provide you a loaner phone for one or two days to see if the problem is your phone directly, okay? But if it's not, then what are the solutions? The other solution will be changing your service to our company, okay?
45%
I will go ahead. I'm going to send you a loaner phone. I have to. We have to try your SIM card on a different phone to ensure that it's… Again, to ensure one more time that it's not a phone. We are going to send it to your address. We will send it out today.
45%
Go to settings, please.
45%
Once in settings, go to apps and notifications.
45%
Once you see all apps, go to Messages.
45%
Once you're there, scroll up to the third option. That's going to be storage and cache.
45%
And once it's storage and cache, press that clear storage, please.
45%
You're going to test it whenever you have the time. You're going to test the SIM card. You're going to see if all the messages come through and everything.
40%
If I can call you before the end of the day today, I will go ahead and I will call you. If not, I will call you on Sunday before the morning end.
35%
If you are still experiencing missing messages after this, you may have to be pushed a new update. So if you're still experiencing them, I would say call back. And you're going to have to give us your IMEI number of your phone. And that's going to allow us to send you a new update.
30%
I'm sorry, I can't really do anything for that.
30%
I will notify this to one of my bosses. I will notify this now. I will notify this now. So, of course, after some escalations happen, and I will be getting back to you.
30%
If you go into our website, as you're quoting our website many times, if you go to the same – to the space where you purchased the phone, if you go to the bottom of the page, you will find a clarification that says, big phones are not certified with any carriers, but it's unlocked and works flawlessly with all three major carriers, okay?
30%
I need you to give me some time. We need to figure out what's the problem here. This is a very unique problem, and you're the only person with this issue. I'm not going to leave you helpless, but we need some time, okay?
30%
Unfortunately, refunds are out of the conversation here, okay? So we will speak with the management team…
30%
This app's data will be permanently deleted, okay? Just don't worry. It's not going to ... Nothing going to be deleted, okay?
30%
Because the device is not certified. And when you give them the IMEI of your device, they don't recognize it.
30%
It's something that happens every one or twice a year. It's very unfortunate, because there's nothing we can actually do.
30%
I'm sorry. I can't really do anything for that.
15%
I can help you with that. You have a store 10 minutes away from you. Would you like to come to the store? We will test your phone through the store.
15%
If you want to come to the store, we will also test your SIM card with a different phone to make sure that everything is fine.
15%
That's why I'm asking you to test the phone with a different SIM card, and that's why I'm offering you a different SIM card. It's just testing for a few hours.
15%
When you come, you can ask him to call me. I will tell him what to do, and that's it.
15%
If it doesn't, then we will go from there. But first we have to test, okay?
5%
No, we don't do appointments. You come, and usually we don't have a lot of people in the store. So, you can come, and when it's your turn, we will take care of it.
0%
In this situation, the problem is not even Verizon. It's directly your number.
0%
No, Verizon has nothing to do with it. We are just going to test your phone with the regular simple SIM card and see if everything comes through and everything works.
0%
We are going to do our best to make it work for you.
0%
It's going to take at least until Sunday to get a response and to see what we can do for you.
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