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How can I fix call forwarding issues to an Israeli number?
Best Response
50% effective
Question:
How can I fix call forwarding issues to an Israeli number?
Answer:
Script:
I understand that you need assistance on your call forwarding concern and I will try best to help you with that.
Verification:
May I ask your service provider?
May I ask your phone number?
May I ask if have you tried the star 21 procedure?
Step 1:
Verify the customer service provider.
Step 2:
Verify the number that needs to do call forwarding.
Step 3:
Check call forwarding code of the provider online.
Step 4:
Ask for phone number in US.
Step 5:
Ask for US phone number in Israel SIM card.
Step 6:
Ask to press **21*1(phone number)# - call
Step 7:
Create repair ticket if not resolved.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
In this situation, I have to ask you first. You're doing the call forwarding. You're dialing star 21, then the whole number where the calls are going to be forwarded to, which is the American number in the Israeli SIM card, and then you have to press call. Are you doing that?
45%
There's one more option that we can do. Are you ready? Star, star, two, one, star. And then the 10-digit phone number, the American number from the Israeli SIM card. Okay? And then press pound at the end and then call.
45%
Let's recap the whole number together, please. The 10-digit number is 5-1-6-3-7-3-0-8-4-5. Okay. And then pound and call.
30%
If you feel that you're still having an issue, please call us back, okay?